The healthcare profession is known for being a hotbed for incivility, bullying and disruptive behavior. The Joint Commission has put out numerous alerts calling for organizations to have a structure in place to address disruptive behaviors. Research and evidence have shown there is a direct link from culture to patient safety and quality.

For organizations to be successful in creating a healthy work environment, leaders must be equipped with the tools they need. In this session, we will share some tangible steps from a case-study example on how to cultivate a healthy work environment with a powerful coalition and mitigate disruptive behavior. The shared strategies will help reframe priorities, breathe life back into front-line teams, inspire confidence in leaders and reconnect healthcare professionals with their WHY during this historical time in healthcare.

Learning Objectives:

• Identify new techniques to enhance team and leadership relationships and have the team solve incivility, bullying and disruptive behavior.
• Describe new ways to engage key stakeholders to build and sustain a healthy, thriving, team-based work environment.

Speakers:

Jake Poore
President/CEO
Integrated Loyalty Systems, Inc.

Megan Gillespie, DNP, FACHE
Chief Nurse Executive, Patient Care Services
Kaiser Permanente, Santa Clara Medical Center

Continuing Education Credit

ACHE Qualifying Education Credit

This recording is eligible for 1 ACHE Qualifying Education credit.

ACHE Education credits will be automatically updated in your My ACHE account upon completion of the recording.

Interprofessional Continuing Education Credit

In support of improving patient care, the American College of Healthcare Executives is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the American Academy of PAs (AAPA) to provide continuing education for the healthcare team.

This activity was planned by and for the healthcare team, and learners will receive a maximum of 1 Interprofessional Continuing Education (IPCE) credit for learning and change. For further information about Joint Accreditation credits and certificates, please click here.

Physician Continuing Medical Education

The American College of Healthcare Executives (ACHE) designates this live activity for a maximum of 1 AMA PRA Category 1 Credits^™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Continuing Nursing Education

The American College of Healthcare Executives designates this live activity for a maximum of 1 contact hours of continuing nursing education.

Continuing Pharmacy Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing pharmacy education credit. 

Continuing Social Work Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing social work education credit.

Continuing Education for Dietitians

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing education credit for Registered Dietitians and Dietetic Technicians, Registered. RDs and DTRs should enter activities offered by jointly accredited providers as type 102 on Professional Development Portfolio (PDP) activity logs. CPEUs awarded must be commensurate with participation in the activity.

Physician Associate/Physician Assistant Continuing Education

The American College of Healthcare Executives has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for a maximum of 1 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.