Jake Poore is on a mission to change healthcare one doctor, one nurse, one hospital at a time.

A former Disney executive, Mr. Poore led training programs for 65,000 employees and helped launch The Disney Institute corporate training center.

As the president and chief experience officer of Integrated Loyalty Systems, Mr. Poore and his team have developed the comprehensive blueprints and methodology that help thousands of healthcare professionals worldwide create alignment and accountability by teaching them how to hardwire both quality and human kindness.

He is an entrepreneur, a sought-after international speaker, and author of the new book and online training, "99 Lessons Learned from Disney To Improve the Patient Experience".