The Miami Cancer Institute (MCI) at Baptist Health South Florida is a mission-driven institution bringing cutting-edge compassionate cancer treatment to the region. Rapid growth has been driven by the strategic recruitment of individual physicians from cancer institutes across the country—each arriving as an independent silo with its own expertise, staff, ways of working and culture.

Like many organizations making the transition from a startup to a more mature entity, MCI’s people and systems were struggling to keep pace. As entrepreneurial, hardworking staff tend to do, they found creative workarounds in a desperate attempt to keep up with the complexities of world-class cancer care. Structural barriers of a startup-focused organizational chart created many verticals in front-line operating units, challenged collaborative decision-making, and, at times, created friction between employees and operating units inconsistent with MCI and BHSF goals.

This session will share MCI’s experience and lessons learned from identifying the key stressors that most significantly impacted its people, patients and performance to creating and implementing transformational change that advanced operations through service line restructuring, strictly defining and measuring mission-critical activities to increase patient access and focus on strengthening employee engagement and institutional culture.

Learning Objectives:

• Explore specific, real-world barriers and enablers to advance transformational change.
• Develop strategies to effectively structure and activate large organizations by aligning vision, actions and culture to improve performance.

Speakers:

Jennifer Tomasik, FACHE
Vice President/Principal
CFAR, Inc.

Mark Davis, MD
COO
Miami Cancer Institute

Continuing Education Credit

ACHE Qualifying Education Credit

This recording is eligible for 1 ACHE Qualifying Education credit.

ACHE Education credits will be automatically updated in your My ACHE account upon completion of the recording.

Interprofessional Continuing Education Credit

In support of improving patient care, the American College of Healthcare Executives is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the American Academy of PAs (AAPA) to provide continuing education for the healthcare team.

This activity was planned by and for the healthcare team, and learners will receive a maximum of 1 Interprofessional Continuing Education (IPCE) credit for learning and change. For further information about Joint Accreditation credits and certificates, please click here.

Physician Continuing Medical Education

The American College of Healthcare Executives (ACHE) designates this live activity for a maximum of 1 AMA PRA Category 1 Credits^™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Continuing Nursing Education

The American College of Healthcare Executives designates this live activity for a maximum of 1 contact hours of continuing nursing education.

Continuing Pharmacy Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing pharmacy education credit. 

Continuing Social Work Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing social work education credit.

Continuing Education for Dietitians

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing education credit for Registered Dietitians and Dietetic Technicians, Registered. RDs and DTRs should enter activities offered by jointly accredited providers as type 102 on Professional Development Portfolio (PDP) activity logs. CPEUs awarded must be commensurate with participation in the activity.

Physician Associate/Physician Assistant Continuing Education

The American College of Healthcare Executives has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for a maximum of 1 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.