Explore proven continuous improvement methodologies that result in improved patient survey results and ultimately in a profitable strategy.

Seminar Objectives:

• Dissect experiences from the patients' perspective in ways that elevate clinical excellence, patient satisfaction and business results
• Learn best practices in customer/patient satisfaction from organizations within and outside of healthcare
• Explore the new role of "chief experience officer" (CXO), and how this role can succeed in your organization
• Understand the benefits for organizations that have "experience management" executives in the C suite and the global-to-local impact these executives have throughout their respective health systems
• Understand how to leverage the “ownership” of the patient experience

Who Should Attend:

CEOs, COOs, CNOs, Vice presidents and executives interested in transforming culture to drive the ideal patient experience.

Presented by:

• Jake M. Poore, President & CEO, Integrated Loyalty Systems, Inc

Continuing Education Credit

In addition to the ACHE In-Person Education or Virtual Interactive Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

All Choice seminars can be offered as Virtual Interactive programs or live In-Person programs.

For more information about this seminar and Choice programs, contact Martijn van Oort, director, business development, at (312) 288-1872 or choice@ache.org.