Acquire ready-to-use communication tools to increase employee, provider and patient engagement, clarify performance expectations and create a culture of collaboration with all stakeholders—resulting in a more purpose-driven and productive organization.

Seminar Objectives:

• Develop a personal action plan incorporating strategies, tactics and lessons learned.
• Enhance leadership and coaching skills to deliver aligned messages connecting behavior to mission execution.
• Apply communication techniques to create a feedback-rich environment, minimize negativity, convey respect, encourage peer to peer leadership and navigate tough conversations.
• Obtain methods to increase stakeholder engagement and decrease turnover and anxiety.
• Gain comfort in clarifying performance expectations to reduce miscommunications and safety errors and manage priorities more effectively.
• Understand how fear creates conflict and undermines quality.
• Identify the roles of respect and safety in delivery of difficult messages.

Who Should Attend:

CEOs, COOs, CMOs, chief experience officers and other senior-level executives.

Presented by:

• Lynne S. Cunningham, FACHE, Coach, Studer Group

Continuing Education Credit

In addition to the ACHE In-Person Education or Virtual Interactive Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

All Choice seminars can be offered as Virtual Interactive programs or live In-Person programs.

For more information about this seminar and Choice programs, contact Martijn van Oort, director, business development, at (312) 288-1872 or choice@ache.org.