Susan Teman, RN, CPPS, has 30 years of experience in healthcare leadership, quality, patient safety, and risk management. Currently, she is program manager for simulation at Helen DeVos Children’s Hospital (HDVCH)/Spectrum Health in Grand Rapids, Michigan. In this position, she is in charge of the management of the simulation program; the simulation laboratory; the associated technology, development, and implementation of the business plan for simulation; and the coordination of training programs among users by working with department leadership to establish high-level priorities and maximize the use of human factors integration principles. She led the safety culture transformation at HDVCH, which was subsequently recognized by the Lucian Leape Institute of the National Patient Safety Foundation and the Michigan Hospital Association. This work has been outlined in numerous publications.

The Safety Playbook: A Healthcare Leader’s Guide to Building a High-Reliability Organization