Mary Jane Kornacki holds a master of science degree in public health from the University of Massachusetts, where she specialized in health education and health behavior. Her professional interests include leadership, team dynamics, and organizational culture and professional subcultures within medical organizations. Her understanding of the principles of adult learning and behavior change is reflected in the models and tools that are fundamental to the pair’s consulting work and to this book. She has developed, and trained facilitators to deliver, programs on improving patient relations and strengthening healthcare team dynamics.

Mary Jane and Jack Silversin are the founding partners of Amicus, a healthcare consulting firm based in Cambridge, Massachusetts. Their breakthrough work on physician compacts is helping organizations to achieve better results from change efforts and to improve physician morale and commitment.