Kirk B. Jensen, MD, MBA, FACEP, has spent over 20 years in emergency medicine management and clinical care. Dr. Jensen has been medical director for several emergency departments and is vice president of clinical operations for BestPractices, Inc. Dr. Jensen is a faculty member of the Institute for Healthcare Improvement ( IHI) focusing on patient flow, quality improvement, and patient satisfaction both within the ED and within the hospital. In addition, Dr. Jensen served on the expert panel and site examination team for Urgent Matters, a Robert Wood Johnson Foundation initiative focusing on helping hospitals eliminate ED crowding and congestion as well as preserving the healthcare safety net.