Craig Deao, (pronounced “DEE-o”) is a prominent industry thought leader, accomplished executive and experienced board member helping leaders create better places to work, practice medicine and receive care. He serves as a trusted advisor to boards and executive teams on healthcare leadership, strategic planning, governance, employee engagement, patient experience and patient safety. He splits his time between executive management and thought leadership responsibilities as a published author and invited speaker to more than 400 healthcare organizations across the United States, Canada and Australia. Deao co-led Studer Group’s journey to become a recipient of the Malcolm Baldridge National Quality Award in 2010. In 2016, he combined his experience with the latest evidence to author the book, The E Factor: How Engaged Patients, Clinicians, Leaders, and Employees Will Transform Healthcare. In addition to his full-time work with Huron, he serves as faculty for the American College of Healthcare Executives (ACHE).