Robert C. Lloyd, PhD, is the executive director of performance improvement for IHI. Dr. Lloyd provides leadership in the areas of performance improvement strategies, statistical process control methods, development of strategic dashboards, and quality improvement training. He has addressed over 450 national and international meetings of professional groups and associations. Dr. Lloyd has published articles and reports on a wide range of topics including continuous quality improvement theory and implementation, clinical outcomes, customer satisfaction, information systems, and parish nursing. He has also authored two books on quality.