New Releases

• Behavior patterns of healthcare consumers
• Sources of information for healthcare consumers
• Community needs assessments and how they shape strategy
• Social media as a vital communication and marketing tool
• The growing number of resources available to healthcare marketers

Marketing Health Services will help current and aspiring healthcare managers understand the unique demands facing healthcare marketers and the strategies of healthcare marketing for facing these challenges.

Regardless of their position or level within an organization, all healthcare managers need to understand the financial effects of their decisions. Introduction to the Financial Management of Healthcare Organizations provides an accessible overview of financial management concepts and their application in a variety of healthcare settings.

The first section of the book lays the groundwork by covering the basics of financial analysis and reporting, generally accepted accounting principles, and the tax status of healthcare organizations. Subsequent chapters delve into the core topics of operational revenue, working capital, and resource allocation. The book ends with a discussion of contemporary issues and trends.

This revised ninth edition features current data, an economics appendix complete with terminology, and a new comprehensive case study at the end of the book. It also includes new or updated content on:

• The status of the Affordable Care Act and Medicaid expansion
• Fraud and abuse initiatives and settlements
• Payment reform, including value-based purchasing, pricing transparency, and surprise billing
• Healthcare reform efforts, including entitlement reform
• COVID-19 programs and relief accountability

As in previous editions, the ninth edition reinforces concepts through mini case studies, practice problems, and self-quizzes. A running glossary, a list of abbreviations, and lists of chapter key points further aid comprehension.

Introduction to the Financial Management of Healthcare Organizations will help healthcare managers and clinical students understand and apply core financial management principles. It will also help working managers brush up on their financial skills so they can face daily challenges with confidence.

In Caring for Our Communities: A Blueprint for Better Outcomes in Population Health, author Mark Angelo shares the expertise he has acquired as a senior administrator of a large accountable care organization and a leader in population health and palliative medicine. He provides tactical guidance for developing effective population health programs, and he answers many questions about value-based care models. He also uses real-world examples and industry experts' views to clarify the concepts underlying value-based initiatives.

Topics covered include the following:

• The elements of value-based, population health-driven care
• Why health equity must be the focus of any successful value-based care approach\The structure and function of accountable care organization
• What the “payvider” model is and how it breaks down the silos between payers and providers
• How data and analytics are used to assess the health and needs of a population
• How to improve coordination and management along the continuum of care

Caring for Our Communities provides a road map for creating an equitable, outcomes-focused system, using the right resources to nurture the health of our communities.

Instructor Resources: Test bank; PowerPoint slides; an instructor guide with a lesson plan for each chapter, answers to the study questions, and guides to the case studies; and a transition guide to the new edition.

Healthcare executives are often inundated with information, yet they frequently lack the crucial data needed to make sound decisions. The study of economics provides a road map for focusing on relevant information and weighing advantages and costs to achieve the greatest net benefit.

Economics for Healthcare Managers presents fundamental economic concepts and applies them to current policy and management challenges. It uses straightforward explanations and real-life examples to make economics understandable and practical. The topics it addresses reflect the challenges faced by healthcare managers, such as market demand, profitability, risk, and regulations.

This thoroughly updated edition includes the latest research and data and addresses the effects of the COVID-19 pandemic. Also new in this fifth edition are the following subjects:

• An in-depth examination of the effects of the Affordable Care Act
• Three new cases that explore efforts to improve population health
• Streamlined discussion of elasticities, with a focus on their use in forecasting
• Expanded coverage of risk management

The numerous cases, discussion questions, and activities in Economics for Healthcare Managers provide readers with myriad opportunities to apply essential economic concepts while learning how various healthcare organizations operate.

Trying to make sense of the regulatory landscape in healthcare can be difficult. The many federal and state entities and their rules may work together, yet they sometimes contradict one another. Mastering Healthcare Regulation will help readers understand and ultimately navigate the numerous layers of regulatory oversight within the healthcare system. This book clarifies laws and regulations with straightforward explanations and case studies that place readers in the shoes of regulatory decision-makers.

The first section of the book presents an overview of healthcare regulation, including market dynamics and the interactions between the various regulatory organizations. Each section that follows focuses on a broad subject that regulations seek to address: cost containment; consumer protection; payment and delivery system reform; and patient access, health, and safety. Background is provided on each issue, and real-world scenarios are used to illustrate regulatory approaches and their economic, legal, and clinical ramifications. The case studies bring the topic to life by challenging students to examine statutory criteria, assess evidence, carefully consider several perspectives, and make recommendations.

The regulatory issues that are explored include the following:

• Certificates of need
• Healthcare growth benchmarks and containment of cost growth
• Price transparency
• Anticompetitive practices
• Healthcare professional licensure
• Care quality and safety
• Efficacy of new drugs
• Hospital global budgets
• Accountable care organizations

Mastering Healthcare Regulation will teach readers not only how to decipher the regulatory landscape's complexities but also how to influence regulations rather than simply being impacted by them.

Healthcare organizations have a responsibility to address environmental and social crises because of the potential impact they may have on community health.

Environmental, Social, and Governance: A Framework for the Future of Healthcare explores the triumphs and lessons learned by healthcare organizations striving to improve the well-being of their communities. This collection of adapted and expanded articles from the journal Frontiers of Health Services Management explains the benefits of and approaches to applying environmental, social, and governance (ESG) principles to healthcare organization management.

The book is divided into three sections that correspond to the three prongs of the ESG framework. Each chapter provides real-world examples to help clarify strategies and includes questions for reflection and discussion.

Topics include the following:

• Integrating ESG into operations
• Developing climate-smart initiatives for healthcare organizations
• Recognizing the effect of environmental factors on credit ratings
• Connecting medical caregivers with their community
• Exploring five principles that perpetuate inequity
• Creating and maintaining board diversity

At the end of the book, three case studies illustrate how healthcare organizations are successfully addressing the challenges posed by each of the three components of the ESG framework.

Environmental, Social, and Governance will help both students and practicing professionals recognize the value of the ESG approach to ensuring the sustainability of their organizations while protecting the communities they serve.

The Human Margin interprets new research on what today’s healthcare workforce really wants, finding that trust in leadership is at the heart of everything. Meese and Studer unveil the 10 building blocks most closely linked to creating and sustaining that trust. They drill down on each one, explaining the science behind the conditions that leaders must establish and sharing easy-to-grasp tactics that help leaders get there.

Topics covered include the following:

• Why the human margin—a thriving workforce that can give patients and each other their best—is as crucial as financial and operational margins
• Why trust in leadership (particularly senior leadership) is pivotal for individual, team, and organizational performance
• Why people really leave healthcare organizations (hint: it’s usually not about the money)
• Inexpensive ways to prevent burnout, increase motivation, strengthen relationships, and decrease turnover
• Why great middle managers are the keys to closing the “trust gap,” attracting and retaining talent, driving performance, leading people through change, and more
• How to rewire vital (and nonnegotiable) leader relationship skills such as communication, recognition, and team building
• Tips for providing the autonomy that employees crave when the solutions other industries offer (such as remote work) aren’t an option
• How leaders can help improve employee well-being by spotting red flags, starting crucial conversations, directing people to the right resources, and creating healthy work
• A new approach to leader development that is tailored to the precise needs and preferences of the individual
• How to move people through the “defiance, compliance, reliance” journey when initiating change

The Human Margin is a must-read for leaders at every level. It will shift your mindset on leading effectively in a world where so much has changed. And it will inspire you to start building the culture that today’s workforce craves and—even better—will move your team toward peak performance.

The COVID-19 pandemic and its repercussions underscored the value of strategic planning. Organizations with a sound strategic plan can quickly decide which initiatives to postpone, add, or prioritize to adapt to changing conditions.

Healthcare Strategic Planning provides guidance for every stage of strategic planning and implementation: analyzing the environment, crafting strategy, putting the plan into action, and assessing the results. It describes the crucial decisions that must be made and the preparatory steps that must be taken for effective planning.

This new edition contains the most recent research on strategic planning as well as updated best practices in light of current issues such as access to care, the national focus on health equity, and patient expectations in the wake of the pandemic. The authors have added new information on the importance of strategic thinking in management, effective stakeholder engagement, a seamless transition from planning to implementation, and ensuring strategic plan commitment.

A new section has been added to this edition that highlights key issues specific to healthcare strategic planning. Through seven concise chapters, this section covers:

• Financial-planning considerations
• Clinical and technological innovations
• Partnerships, mergers, and affiliations
• Intensifying competition
• Value-based care
• Physician enterprise
• Governance complexity

Each of these new chapters discusses its topic's history, organizational impacts, and strategic-planning implications.

Healthcare Strategic Planning equips healthcare executives with the skills necessary to prepare their organizations for inevitable changes and challenges and to navigate them successfully.

Although many leadership concerns are universal across industries, healthcare presents unique leadership challenges. The complex environment, financial pressures, and life-or-death nature of the work are unlike anything else.

Exceptional Leadership describes the professional and personal skills and behaviors that managers need to lead successfully and thrive in healthcare's high-stakes environment. The book offers a leadership competency model based on four themes: well-cultivated self-awareness, compelling vision, a real way with people, and masterful execution. Each competency is covered in its own chapter that defines it, provides examples and advice, and outlines common skill deficits.

The third edition of this book has been revised to reflect contemporary issues and the latest research on leadership. Individual and organizational challenges faced in the aftermath of the COVID-19 pandemic are discussed in several chapters.

This edition also includes updated coverage and research in the following areas: The opening case study that threads throughout the book, vignettes at the end of each chapter, self-reflection questions, and the self-development plan have also been revised and continue to offer opportunities for applying the competencies.

Exceptional Leadership encourages readers to take an introspective look at their actions, build on their strengths, and discover novel approaches to enhancing their healthcare leadership.

The book begins by discussing a healthcare manager’s ethical responsibilities and presenting the business case for ethics management. The ensuing cases and discussions reflect the typical challenges faced by healthcare executives, such as medical errors, physician impairment, coworker conflict, gender discrimination, staff shortages, and clinician burnout. The clear correlation between ethics and management is emphasized, along with the need for managers to consider ethical implications when making management decisions.

This revised edition features five new chapters that examine the ethical issues surrounding:

• Disaster management planning and emergency response to natural disasters
• Demand for technology in support of remote patient care and remote work
• The responsibility of senior healthcare management to create an ethical culture
• Healthcare’s response to the COVID-19 pandemic and preparation for the next crisis
• The need for greater systemwide collaboration during public health emergencies

The conclusion of the book provides closure to the cases by identifying the consequences of the management actions taken in each instance. It also contains an ethics self-assessment that identifies areas for improvement.

The Tracks We Leave will help current and future healthcare managers prevent moral missteps and foster an ethical culture within their respective departments.