The future of healthcare is here—are you ready to lead the change?

In this groundbreaking follow-up to the first edition, Patient No Longer: How YOU Can Lead the Consumer Revolution in Healthcare delves into the next phase of healthcare's evolution: consumer-centric care.

Authors Ryan Donohue and Dr. Stephen K. Klasko challenge the status quo and explore how we can build a truly consumer-driven healthcare system—one that is data informed, compassionate, and ultimately meaningful for patients—by answering a critical question: What can we do right now to transform our healthcare model into one that puts consumers at the center of the experience?

Drawing on new research and real-world case studies, the book analyzes the long-term effects of COVID-19 on healthcare, revealing how the pandemic accelerated the shift toward patient-centered care. It revisits the pioneering vision of Harvey Picker, who cofounded an institute to promote patient-centered healthcare in 1986. The book offers a fresh look at the progress—and the work yet to be done—in achieving a system in which providers partner with patients to create healthier communities.

Patient No Longer is not just a reflection on past efforts but also a roadmap for healthcare leaders looking to thrive in a new, business-to-consumer landscape. With actionable insights, real-life examples, and a forward-thinking framework, the book equips organizations to deliver the compassionate, human-centered care patients deserve.

This extensively revised edition features new content throughout, including:

• A preface that provides a look at post-COVID-19 progress—and potential areas for growth
• An introduction outlining eight opportunities healthcare leaders can leverage for transformational change
• Data on why consumers defer care, including access issues and economic barriers
• Stories from leading healthcare providers and systems
• Information regarding the potential for artificial intelligence (AI) to transform healthcare
• Ideas for improving the patient experience to remove barriers to care 

With Patient No Longer, take advantage of this once-in-a-generation opportunity to change healthcare from a business-to-business model to a business-to-consumer model.