Health Services Management: A Case Study Approach provides an overview of management and organizational behavior theory by inviting readers to analyze and respond to common managerial predicaments. The book includes a mix of vignette-style and data-driven cases, each of which enables readers to hone their management skills by navigating challenges that, just as in real life, do not have a single “right” answer.

This 12th edition contains 54 cases, 18 of which are new and address timely issues such as the following:

• Managing virtual team members
• Confronting racism and disparities in care
• Launching diversity, equity, and inclusion initiatives
• Adapting to crises such as the COVID-19 pandemic
• Working with patient and family advisory councils
• Sustaining a population health improvement program
• Engaging with physicians about financial decisions
• Addressing employee burnout and turnover

This updated edition arranges its cases into five parts: one section focusing on the fundamentals of becoming a healthcare manager and four sections highlighting values and culture, organizational focus, performance evaluation, and authority and responsibility. Each part begins with a discussion of the management theories and principles that are presented in the ensuing cases.

Health Services Management: A Case Study Approach will provide readers with a better understanding of the nature of their roles as managers, helping them practice the skills they will need to adapt to the varied challenges they will face.