Suite of Online Learning Resources: Increase student engagement and enhance your teaching with resources that integrate easily into many institutions’ learning management system. Student study and practice materials include “auto-feedback” multiple-choice questions and questions for discussion that reflect realistic situations that managers are likely to encounter in healthcare organizations. Instructor materials include analyses of the multiple-choice questions, key talking points for the questions for discussion, gradable review questions with accompanying rubrics, and PowerPoint slides of the book’s exhibits.

The Well-Managed Healthcare Organization is the most comprehensive text on healthcare management. Drawing on the experiences of high-performing and Baldrige Award-winning organizations, it details how to manage a healthcare organization using evidence, best practices, benchmarks, and a culture of continuous improvement. This popular resource has prepared thousands of healthcare management, nursing, medical, allied health, and health information management students to effectively lead in healthcare organizations (HCOs).

This edition describes how HCOs are responding to the Affordable Care Act by increasing their role in population health management and expanding their focus from acute to comprehensive care. In particular, this edition discusses:

• Creating accountable care organizations and patient-centered medical homes
• Shifting from a volume to a value focus
• Creating a culture of high reliability to improve outcome measures
• Designing the electronic health record to meet meaningful use standards and incorporate big data
• Building cooperative teams through workforce planning and inclusion