Our complex healthcare system continues to face daunting challenges in the setting of dynamic change and uncertainty. For all the problem-solving approaches we deploy, our ability to engage teams and deliver sustained high-impact outcomes remains elusive. If we are to move in a new direction, we need to look at and understand why our conventional problem-solving methodologies fall short and inquire whether a new paradigm exists.

This seminar explores the nature of conflict and its impact on collaborative problem solving. Over four sessions, we will look at the prevalence of conflict and how it entangles our functional problems, often distorting our interpretations and leading to suboptimal results. Understanding the nature of conflict creates the opportunity for us to effectively manage and eliminate it, sharpening our ability to objectively observe, understand and collaboratively solve our functional problems.

Using a representative healthcare issue, we will learn how our understanding of conflict enables us to apply a simple, user-friendly framework for moving teams from collective conflict to collaborative problem solving with sustained results. This seminar is interactive and is sure to generate lively and thought-provoking dialogue and learning.

Seminar Objectives:

• Describe the nature of conflict and its relevance to problem solving
• Apply elements of conflict mitigation to optimize conditions for problem solving together, while prioritizing improvement targets
• Learn to distinguish and highlight informal workarounds from formal processes in collaborative problem solving
• Identify approaches for how functional solutions are translated into a functional plan for continuous improvement and sustained results in conflict management

Who Should Attend:

Any healthcare leader actively involved in care delivery optimization and complex problem solving

Presented by:

• Frederick (Rick) van Pelt, MD, Chief Clinical Transformation Officer, UAB Hospital

Cancellation

To cancel your course registration, please notify the Customer Service Center, at contact@ache.org at least 10 business days before the start of the program for a refund or credit, less a $75 processing fee. After that time, a refund or credit is forfeited.

Continuing Education Credit

ACHE Virtual Interactive Education Credit

This activity is eligible for up to 6 ACHE Virtual Interactive Education credits toward earning or maintaining your FACHE credential.

Interprofessional Continuing Education Credit

In support of improving patient care, the American College of Healthcare Executives is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the American Academy of PAs (AAPA) to provide continuing education for the healthcare team.

This activity was planned by and for the healthcare team, and learners will receive a maximum of 6 Interprofessional Continuing Education (IPCE) credit for learning and change. For further information about Joint Accreditation credits and certificates, please click here.

Physician Continuing Medical Education

The American College of Healthcare Executives (ACHE) designates this live activity for a maximum of 6 AMA PRA Category 1 Credits^™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Continuing Nursing Education

The American College of Healthcare Executives designates this live activity for a maximum of 6 contact hours of continuing nursing education.

Continuing Pharmacy Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 6 contact hours of continuing pharmacy education credit.

Continuing Social Work Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 6 contact hours of continuing social work education credit.

Continuing Education for Dietitians

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 6 contact hours of continuing education credit for Registered Dietitians and Dietetic Technicians, Registered. RDs and DTRs should enter activities offered by jointly accredited providers as type 102 on Professional Development Portfolio (PDP) activity logs. CPEUs awarded must be commensurate with participation in the activity.

Physician Associate/Physician Assistant Continuing Education

The American College of Healthcare Executives has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for a maximum of 6 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.

Required Virtual Live Sessions:

• October 30
• November 6
• November 13
• November 20

All sessions will be held 2–3:30 p.m. Central time.