The emergency department (ED) is the “front door” of the hospital for two-thirds of patient admissions in the United States. Metrics for patient satisfaction and experience of care are more relevant than ever before.

With this course you will learn:

• Factors in how the ED differs from other clinical environments in your healthcare organization
• Leadership strategies to improve the ED care experience
• Practical tips executives can use to establish routine ED processes

About the author:

Shari J. Welch, MD, Physician Consultant, Quality Matters Consulting, Kevin M. Klauer, DO, Chief Medical Officer, Emergency Medicine Physicians, Ltd., and Sarah F. Fontenot, JD, Adjunct Professor for Health Law in the Dept of Health Care Administration, Trinity University

This course is based on Risk Management and the Emergency Department: Executive Leadership for Protecting Patients and Hospitals, a book by Health Administration Press. The required readings for the book are included in the course.

Who Should Participate:

All ACHE members and Fellows

Cancellation

To cancel your registration for this digital course, please contact ACHE Customer Service in writing within 14 business days of the purchase. Cancellations made 14 or more business days after the purchase of the program may receive a full refund or credit, minus a $50 processing fee.  A refund is forfeited for any cancellation requested more than 14 business days after the date of purchase.

Continuing Education Credit

This course is worth 6 ACHE Qualifying Education credits.