ACHE created the Digital Safety Courses as part of our ongoing effort to provide healthcare leaders with the tools and resources needed to lead for safety. The publication Leading a Culture of Safety: A Blueprint for Success was used as the framework for these courses. The Blueprint is a joint effort from ACHE and the Institute for Healthcare Improvement/National Patient Safety Foundation Lucian Leape Institute.

This course will focus on the competencies and knowledge required to address the core leadership challenge of maintaining a culture of safety while under the pressure of the most difficult conversations. Participants will examine scenarios that demonstrate the application of the just culture algorithm during difficult conversations within a healthcare organization. Course attendees can look forward to reflective learning though simulations, activities, and opportunities for feedback and discussion. Upon completion of the course, safety champions and leaders will have information, resources, tools and metrics for success to share with their teams at foundational and sustaining levels.

ACHE wishes to acknowledge the following contributors to the course: Susan Teman, Senior Manager, Strategic Consulting, Press Ganey, and M. Michael Shabot, MD, Founder Partner, Relia Healthcare Advisors.

Learning Objectives:

• Assess when to implement the just culture algorithm.
• Demonstrate the ability to publicly reward positive examples of just culture during difficult conversations.
• Apply a standardized approach to difficult conversations around professional behavior concerns.

Target Audience:

• Safety champions (department head, director, new VPs), clinical leaders (RNs, MDs, etc.), all levels of leadership and the organization’s Board.

Continuing Education Credit

ACHE Qualifying Education Credit

This digital course is eligible for 1 ACHE Qualifying Education credit. ACHE Qualifying Education credits will be automatically updated in your My ACHE account upon completion of the recording.

Interprofessional Continuing Education Credit

In support of improving patient care, the American College of Healthcare Executives is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the American Academy of PAs (AAPA) to provide continuing education for the healthcare team.

This activity was planned by and for the healthcare team, and learners will receive a maximum of 1 Interprofessional Continuing Education (IPCE) credit for learning and change. For further information about Joint Accreditation credits and certificates, please click here.

Physician Continuing Medical Education

The American College of Healthcare Executives (ACHE) designates this live activity for a maximum of 1 AMA PRA Category 1 Credits^™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Continuing Nursing Education

The American College of Healthcare Executives designates this live activity for a maximum of 1 contact hours of continuing nursing education.

Continuing Pharmacy Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing pharmacy education credit. 

Continuing Social Work Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing social work education credit.

Continuing Education for Dietitians

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing education credit for Registered Dietitians and Dietetic Technicians, Registered. RDs and DTRs should enter activities offered by jointly accredited providers as type 102 on Professional Development Portfolio (PDP) activity logs. CPEUs awarded must be commensurate with participation in the activity.

Physician Associate/Physician Assistant Continuing Education

The American College of Healthcare Executives has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for a maximum of 1 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.