Without strategy, change is merely substitution, not evolution. Change in the workforce is happening everywhere, but evolution—the kind of transformation that truly moves employees and organizations forward—is impossible until healthcare leaders evolve to accept the most disruptive shift in modern memory: instead of institutions defining the individual, now, individuals are defining the process towards the mission. The consequences of this shift have revealed the limitations of traditional leadership practices that have exposed the inefficiencies and lack of impact of our organization’s workplace culture strategies; employee engagement and well-being programs; DEI initiatives; decision-making methods; and lack of readiness to tackle the environmental, social and governance imperatives that boards are being challenged to address. These time-sensitive issues have significant cost, trust, teamwork, reputation management, and talent acquisition and retention implications that ultimately affect care delivery and patient satisfaction.

This program will:

• Introduce the five shifts that reveal how to best serve informed and knowledgeable employees and provide the experiences they expect.
• Deliver a model that takes those indicators to measure inclusion and close the most pressing workforce opportunity gaps.
• Demonstrate how to avoid the traps of outdated thinking through six scientifically validated leadership strategies.
• Examine two case studies and the critical assessment tools used to evaluate workforce management tendencies, interrupt bad habits and pivot toward new ways of working, learning, leading and conducting business.
• Give participants a simple playbook by bringing all these learnings together in the form of a methodology for immediate implementation in their own organizations.

Learning Objectives:

• Design/deploy an approach to workplace strategies that increases retention, elevates trust and strengthens engagement.
• Create a workplace environment that solves for opportunities previously unseen and teaches leaders how to update the ways they see their employees.

Speakers:

Glenn Llopis
President
GLLG

Annette M. Walker
President
City of Hope Orange County

This session was originally presented at the 2022 Congress on Healthcare Leadership.

Continuing Education Credit

ACHE Qualifying Education Credit

This recording is eligible for 1 ACHE Qualifying Education credit.

ACHE Education credits will be automatically updated in your My ACHE account upon completion of the recording.

Interprofessional Continuing Education Credit

In support of improving patient care, the American College of Healthcare Executives is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the American Academy of PAs (AAPA) to provide continuing education for the healthcare team.

This activity was planned by and for the healthcare team, and learners will receive a maximum of 1 Interprofessional Continuing Education (IPCE) credit for learning and change. For further information about Joint Accreditation credits and certificates, please click here.

Physician Continuing Medical Education

The American College of Healthcare Executives (ACHE) designates this live activity for a maximum of 1 AMA PRA Category 1 Credits^™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Continuing Nursing Education

The American College of Healthcare Executives designates this live activity for a maximum of 1 contact hours of continuing nursing education.

Continuing Pharmacy Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing pharmacy education credit. 

Continuing Social Work Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing social work education credit.

Continuing Education for Dietitians

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing education credit for Registered Dietitians and Dietetic Technicians, Registered. RDs and DTRs should enter activities offered by jointly accredited providers as type 102 on Professional Development Portfolio (PDP) activity logs. CPEUs awarded must be commensurate with participation in the activity.

Physician Associate/Physician Assistant Continuing Education

The American College of Healthcare Executives has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for a maximum of 1 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.