All healthcare organizations reacted to the pandemic in 2020, and some looked beyond the event itself to apply lessons learned to prepare their organization for the future. In this session, we will discuss the UC Davis Health journey in establishing a successful remote and hybrid work environment that complements traditional services provided on its campuses and that journey’s application to other healthcare organizations. With over 1,500 remote and hybrid workers in 20 different departments, the organization found that key elements could combine to serve as a framework for a permanent model that continues to fulfill the organization’s mission, vision, and values, maintain the safe and reliable delivery of care and services to the community, satisfy stewardship goals, and enhance UC Davis Health opportunity to become an employer of choice.

The key elements explored and covered by the speakers will include a) an analysis of the experiences of the individuals participating in the pilot program through survey and interview tools, b) the development of a framework for change dependent on a set of consistently used guiding principles, c) baseline expectations of job performance to enhance collaboration, productivity, and results, d) understand factors affecting team engagement to create success both professionally and personally, e) provide the critical tools needed beginning with an algorithm for leaders to use in deciding where work could be done to information technology and support required for employees to thrive. A specific case study, algorithm, templates and checklists will be provided.

Learning Objectives:

• Understand the patient-centered care model and how it relates to improving relationships between caregivers and patients, provision of care and system features.
• Name the four most important ways your buildings impact care delivery and when you need to discuss them with your architect.

Speakers:

Adam Higman, DHA, FACHE
Partner, Press Ganey

Ekta Vyas, PhD, SHRM-SCP
Deputy Chief Human Resources Officer, UC Davis Health

This session was originally presented at the 2022 Congress on Healthcare Leadership.

Continuing Education Credit

ACHE Qualifying Education Credit

This recording is eligible for 1 ACHE Qualifying Education credit.

ACHE Education credits will be automatically updated in your My ACHE account upon completion of the recording.

Interprofessional Continuing Education Credit

In support of improving patient care, the American College of Healthcare Executives is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the American Academy of PAs (AAPA) to provide continuing education for the healthcare team.

This activity was planned by and for the healthcare team, and learners will receive a maximum of 1 Interprofessional Continuing Education (IPCE) credit for learning and change. For further information about Joint Accreditation credits and certificates, please click here.

Physician Continuing Medical Education

The American College of Healthcare Executives (ACHE) designates this live activity for a maximum of 1 AMA PRA Category 1 Credits^™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Continuing Nursing Education

The American College of Healthcare Executives designates this live activity for a maximum of 1 contact hours of continuing nursing education.

Continuing Pharmacy Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing pharmacy education credit. 

Continuing Social Work Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing social work education credit.

Continuing Education for Dietitians

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing education credit for Registered Dietitians and Dietetic Technicians, Registered. RDs and DTRs should enter activities offered by jointly accredited providers as type 102 on Professional Development Portfolio (PDP) activity logs. CPEUs awarded must be commensurate with participation in the activity.

Physician Associate/Physician Assistant Continuing Education

The American College of Healthcare Executives has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for a maximum of 1 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.