The healthcare field continue to advance, despite challenges posed by the ongoing COVID-19 pandemic. Identify ongoing and emerging quality and safety issues and discover approaches for fostering an organizational culture dedicated to zero harm with Melinda Estes, MD, president/CEO, Saint Luke’s Health System, and Michael A. Slubowski, FACHE, president/CEO, Trinity Health, in “Master Series: Masters of Quality and Safety.” Take steps to embark on a high-reliability safety journey with presenters in “Leadership for High Reliability Safe Care,” which will cover prerequisites for high reliability and key tools, including the ACHE/IHI Leading a Culture of Safety Blueprint, Just Culture, transparency, Robust Process Improvement, celebration of results and ongoing reinforcement. Finally, study how to expand and improve health care delivery with a diverse approach in “Achieving Health Equity: Integrating Social Care Into Health Care Delivery at an Integrated Academic Health System.” The current healthcare delivery system is primarily focused on providing medical interventions to treat or prevent disease and is not equipped to systematically address health-related social risk factors. To change that, healthcare leaders must undertake diverse approaches to integrate social care into their clinical, community, policy, advocacy and research work.

Learning Objectives:

• Identify strategies for addressing on-going and emerging quality and safety issues.
• Discover approaches for fostering an organizational culture dedicated to zero harm.
• Identify the leadership prerequisites for developing and sustaining high reliability culture and practice in a healthcare organization.
• Describe the three major changes healthcare organizations must undertake to begin the journey to high reliability.
• Apply strategies and tools to integrate social care into healthcare delivery.
• Demonstrate how to integrate community and patient-reported needs into healthcare programs.

Master Series: Masters of Quality and Safety

Presented By:

• Melinda Estes, MD, President/CEO, Saint Luke’s Health System
• Michael A. Slubowski, FACHE, President/CEO, Trinity Health
• Moderator: Susan Dentzer, Senior Policy Fellow, Robert J. Margolis Center for Health Policy, Duke University

Leadership for High Reliability Safe Care

Presented By:

• M. Michael Shabot, MD, Founding Partner, Relia Healthcare Advisors
• Mark R. Chassin, MD, FACP, President/CEO, The Joint Commission

Achieving Health Equity: Integrating Social Care Into Health Care Delivery at an Integrated Academic Health System

Presented By:

• Bonnie Ewald, Associate Director, Center for Health and Social Care Integration, Rush University Medical Center
• Christopher Nolan, System Manager, Community Health and Benefit, Rush University System for Health
• Robyn Golden, Associate Vice President, Social Work and Community Health, Rush University System for Health

This session was originally presented at the 2021 Congress on Healthcare Leadership.

Continuing Education Credit

ACHE Qualifying Education Credit

This recording is eligible for 3 ACHE Qualifying Education credits.

ACHE Education credits will be automatically updated in your My ACHE account upon completion of the recording.

Interprofessional Continuing Education Credit

In support of improving patient care, the American College of Healthcare Executives is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the American Academy of PAs (AAPA) to provide continuing education for the healthcare team.

This activity was planned by and for the healthcare team, and learners will receive a maximum of 3 Interprofessional Continuing Education (IPCE) credit for learning and change. For further information about Joint Accreditation credits and certificates, please click here.

Physician Continuing Medical Education

The American College of Healthcare Executives (ACHE) designates this live activity for a maximum of 3 AMA PRA Category 1 Credits^™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Continuing Nursing Education

The American College of Healthcare Executives designates this live activity for a maximum of 3 contact hours of continuing nursing education.

Continuing Pharmacy Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 3 contact hours of continuing pharmacy education credit. 

Continuing Social Work Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 3 contact hours of continuing social work education credit.

Continuing Education for Dietitians

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 3 contact hours of continuing education credit for Registered Dietitians and Dietetic Technicians, Registered. RDs and DTRs should enter activities offered by jointly accredited providers as type 102 on Professional Development Portfolio (PDP) activity logs. CPEUs awarded must be commensurate with participation in the activity.

Physician Associate/Physician Assistant Continuing Education

The American College of Healthcare Executives has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for a maximum of 3 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.