2024 Scottsdale Cluster

The consistent delivery of safe and high-quality care has never been more challenging. Since the release of To Err is Human and Crossing the Quality Chasm, many organizations have pursued programs to achieve higher levels of performance, eliminate preventable harm and evolve their cultures of safety. Yet, many solutions have lacked a comprehensive and whole-hospital approach and recent disruptions have revealed gaps in organizations’ ability to sustain past gains.

The role of an executive to maintain a focus on quality, safety and high reliability among many competing priorities has never been more important. Building true reliability that is sustainable over time requires a deliberate, coordinated and organizationwide approach. What is required is not simply a safety program, but a comprehensive operating model.

Achieving higher reliability will result in improved clinical outcomes, greater patient and employee engagement, and consistent performance with operational activities. By extension, it will produce a positive return on investment and improve reputation, rankings and pay for performance program outcomes.

In this seminar, executive leaders will be empowered to define their organization’s path and objectives to achieve higher levels of reliability, design a structural model to effectively cascade organizational priorities and sustain identified improvement efforts, apply balanced accountability to people management through a just culture, and serve as an empowering agent to quality and patient safety teams.

This course will help you navigate your high reliability journey as well as provide an overview of the operating model’s component structures, processes and supporting functions required to sustainably embed reliability in your organization.

Seminar Objectives:

• Describe three current strains on the healthcare system impacting quality, safety and consistent practice.
• Identify specific behavioral approaches executive leaders can embrace to support the high reliability transformation within their organization.
• Discuss the elements of a performance management framework.
• Investigate ways organizations can identify equity gaps as a contributing factor to adverse events.
• List the five key traits of high reliability organizations.
• Explain the three outcomes typical of a fair and just culture assessment.

Who Should Attend:

While appropriate for any health system executive, this session is geared toward CMOs, CNOs, chief quality officers, chief patient safety officers, risk management professionals, quality leaders, medical directors and nursing leaders.

Presented by:

Stephen J. Mrozowski, FACHE, Partner and Vice President, External Peer Review and Patient Safety, The Chartis Group