Scottsdale Cluster 2020

Change is truly a constant in healthcare, and today’s leaders must be agile and resilient enough to manage it. But what do agility and resiliency really mean for healthcare executives? How can you develop these qualities to help you keep up with and manage the endless influx of external and internal changes you face? During this engaging seminar, share the key behaviors you should aspire to when leading yourself, your teams and your organization through change. Using the latest research, compelling case studies and interactive activities, share methods for adapting to change, making quick and informed decisions, and developing strategies to achieve strategic goals. You will leave with a practical guide for addressing ineffective behaviors and meaningful tools for overcoming common challenges in the current healthcare environment.

Seminar Objectives:

• Identify key leadership attributes that promote agility and resilience for yourself, your teams and your organization.
• Assess and rate personal and team behaviors for effectiveness.
• Discover strategies to overcome ineffective behaviors that can hinder success.
• Develop a short-term action plan to increase self-awareness, flexibility and balance

Who Should Attend:

Senior-level health system, hospital and group practice executives with responsibility for physician engagement, alignment and integration, including CEOs, CMOs, CNOs, CFOs, COOs, service line leaders, medical directors and group practice administrators.

Presented by:

Amer A. Kaissi, PhD, Professor, Healthcare Administration, Trinity University

Fostering engagement with physicians and helping them develop essential leadership skills are critical components of today’s successful healthcare organizations. Navigating intricate relationships with physicians and motivating individuals in a team-driven environment require a variety of leadership tactics. In this seminar, attendees will review core leadership competencies for physicians. Participants also will gain practical approaches for effective communication, team building and conflict management that will achieve high levels of engagement for the entire healthcare team.

Seminar Objectives:

• Discover the key leadership competencies required for physician leaders to deliver highly effective results.
• Identify causes of leadership derailment and explore methods to avoid them.
• Assess skills and techniques to shape, motivate and sustain effective teams and create a development plan.
• Demonstrate key skills of communication, assessment, conflict management and influence to meet expectations of engagement.
• Learn practical approaches to engaging physicians in clinical integration and quality and safety efforts.

Who Should Attend:

CEOs, CMOs, physician leaders, senior-level executives and medical staff service professionals

Presented by:

• Carson F. Dye, FACHE, President & CEO, Exceptional Leadership LLC
• Kathleen L. Forbes, MD, Executive Vice President of Operations Academic Facilities and Vice Chancellor of Health Affairs UTHSC, Methodist Le Bonheur Healthcare System

Deeply motivated staff transcend mere compliance and work harder and more effectively when there is a strong, positive and emotional connection with their leader. To influence this relationship, healthcare leaders must change their beliefs about how best to promote behavioral change. Future success is dependent on managing the relationships between interdependent parts, not on maximizing the performance of individual parts. This forward-looking seminar will address the key elements of change management and employee engagement.

Seminar Objectives:

• Discover why sustainable excellence rests on the adaptability of the workforce
• Remedy the gap between leadership behavior and organizational performance
• Employ the essential elements for leading transformational change—vision, dialogue and measurement
• Understand why autocratic structures fail to outperform horizontally structured organizations

Who Should Attend:

CEOs, senior executives, department heads and clinical leaders.

Presented by:

• Michael E. Frisina, PhD, CEO, The Frisina Group

Gain healthcare analytics understanding and skills necessary to develop, deploy and execute an analytics strategy as well as create a data driven decision-making culture. Expert faculty will introduce the foundational understanding of healthcare analytics, an analytics maturity model, leadership strategies for guiding an organization to embrace analytics as a decision tool, and present detailed case studies of healthcare analytics in action supporting both clinical and operational data driven decision making. This program will give you an understanding of the current state of healthcare analytics and practical operational insights into organizational reporting structure, job descriptions, training, data management, infrastructure, governance and more.

Seminar Objectives:

• Gain a stronger understanding of analytics and how it can support healthcare decisions
• Assess and refine a plan for closing analytics resource gaps
• Gauge and assess analytical maturity in terms of data, infrastructure, governance, and analytics competency
• Utilize examples of practical clinical and business analytics in action

Who Should Attend:

Healthcare executives interested in assessing and focusing on analytics competencies within their organizations, or those that have made analytical-oriented investments and want to ensure their success.

Presented by:

• James E. Gaston, Senior Director Maturity Models, HIMSS Analytics
• Chad W. Konchak, Director, Clinical Analytics, NorthShore University Health System

Gaston and Konchak will be presenting at the 2020 New York and Savannah Clusters.

Shrinking profit margins due to reductions in Medicare and managed care reimbursement and the escalating cost of providing high-quality patient care have resulted in a renewed emphasis on financial skills for today’s healthcare executives. By understanding the economic and financial conditions that affect your financial outcomes, you can help your organization remain competitive. You will leave this seminar with the financial analysis tools and techniques needed to achieve your organizational and financial goals.

Seminar Objectives:

• Healthcare economic information and how it affects your healthcare organization.
• Details of financial statements and their relevance to the organization’s financial outcomes.
• Financial ratios to measure your organization financial performance against standard benchmarks.
• Key elements of the resource allocation process and how they can be used to improve financial performance.
• Basics of cost accounting and its significant implications for financial performance.
• Prosper in this difficult economic cycle of reduced reimbursement and tightening credit.

Who Should Attend:

Senior- and mid-level executives.

Presented by:

• Michael Nowicki, EdD, FACHE, FHFMA, Professor of Health Admin, Texas State University

Transformational, proactive and translational are just some of the words used to describe the change processes that are occurring in today’s healthcare environment. Unique skill sets are needed to lead and manage these processes as the healthcare field transforms. During this interactive seminar, expert faculty will discuss the coaching skills needed to drive performance through daily problem solving and continuous staff development. You will gain insight on your organization’s capacity for change as well as your own.

Seminar Objectives:

• Discover the key leadership competencies required for physician leaders to deliver highly effective results.
• Differentiate between leadership and management requirements for sustaining successful personal and organizational change
• Attain tools and skills for successful change
• Gain strategies for talent management as change processes are implemented and managed

Who Should Attend:

C-suite and senior-level healthcare executives who play a role in leading change in their organizations or who are preparing for the next level of leadership.

Presented by:

• Tom Atchison, EdD, President, Atchison Consulting, LLC

The healthcare industry is accelerating the transition from inpatient to ambulatory care as payment models move increasingly from volume to value. Ambulatory venues have lower cost structures, enable more flexible care models, and provide optimized service and value outcomes. This seminar will explore how ambulatory models provide unlimited ways to optimize clinical outcomes at a fraction of the traditional cost. Expert faculty will highlight the essential operational competencies for ambulatory management using a variety of ambulatory facilities to illustrate key points. Types of organizations discussed will include accountable care organizations, patient-centered medical homes, ambulatory surgery centers, primary care centers, retail clinics and e-health platforms. You will review a cross section of today’s ambulatory models and examine the evolving leadership skills that will be needed to optimize their performance.

Seminar Objectives:

• Investigate the mandate to move traditional clinical services into the ambulatory setting and the opportunity that this provides to create new, innovative clinical and business models.
• Discuss the operational competencies needed to manage ambulatory care models successfully.
• Explore some of the many ambulatory models available for development and customization by your organization.
• Discover how leading healthcare organizations work to continuously innovate and reimagine ambulatory delivery systems.

Who Should Attend:

Healthcare leaders at all levels who are interested in leading, managing or innovating with ambulatory healthcare delivery systems.

Presented by:

• Jon Burroughs, MD, JD, FACHE, President/CEO, The Burroughs Healthcare Consulting Network Inc.

Healthcare organizations are facing unprecedented challenges due to changing business models, adjusting reimbursement strategies and the need to accept more risk. These pressures are not likely to dissipate anytime soon, so effective leaders need to equip themselves with an expanded set of skills—and a new mindset—to stay ahead of the changes. This dynamic and timely seminar will tackle some of the most pressing challenges healthcare leaders face today and equip you with the tools you need to be successful during times of uncertainty. The presenters will use contemporary case studies, designed especially for this course, as the backbone for learning. You will then apply a design-thinking toolkit to assess current leadership and healthcare industry challenges and brainstorm plausible solutions. You will finish the course with several problem-solving approaches for today’s top issues and future business challenges.

Seminar Objectives:

• Develop new skills for analyzing current business model challenges and crafting plausible future alternatives.
• Review trends and leading practices related to solving today's top industry challenges and analyze their potential impact on your organization.
• Gain experience using a design-thinking-based, problem-solving toolkit that can be applied to many challenges beyond this course.

Who Should Attend:

CEOs, COOs, CFOs, CMOs, CNOs and organization-wide innovation leaders of the healthcare team

Presented by:

• Leslie Wainwright, PhD, Health Strategist, Do Tank, Innovation Consultancy
• William Garrison, Director, Advocate Aurora Health