2025 San Diego Cluster

Our current healthcare systems are not well-structured to address long-term crises such as a pandemic. Transforming them will require a combination of short- and long-term solutions built on system-level resilience and leader effectiveness. The COVID-19 pandemic has created an opportunity for organizations to evaluate their leadership development strategies to ensure their organizations are resilient and are able to face future threats with confidence. Executives who may be exceptional leaders under normal operations are finding themselves far out of their comfort zones in handling the multiplicity of challenges and risks that this crisis has created. Many executives are selected based on operational expertise or individual contributions but may not have had the opportunity to hone leadership skills, particularly for a time of crisis. This program will help you make more effective decisions, allocate scarce resources, engage diverse stakeholders and shape change in your organization applicable for both the present crisis and future emergencies.

Seminar Objectives:

• Assess the hazards of decision-making under stress.
• Investigate the personal skills and behaviors that drive effective crisis leadership in the context of group dynamics and multiple stakeholder interests.
• Design strategies for communicating vital information to the public in a crisis.
• Explore how to mobilize and deploy large systems, using organizational design and systems management to enhance vertical and horizontal connectivity.
• Analyze the moral and ethical dimensions of life and death decision-making, such as implementing crisis standards of care.
• Describe the need for mental health leadership during times of crisis and implement solutions to improve well-being and mental health resiliency.

Who Should Attend:

This program is designed to meet the interpersonal, system and problem-solving challenges required during a crisis. Participants are leaders and those ready to assume leadership positions from across the healthcare system during times of crisis.

Presented By:

Attila J. Hertelendy, PhD, Assistant Professor, Florida International University

Michael A. Mayo, DHA, FACHE, President and Chief Executive Officer, Baptist Health System