2020 Congress on Healthcare Leadership

Is your approach to conflicts assertive or cooperative? Discover which of the five principal conflict-management modes you prefer by taking the Conflict Management Assessment. From the results of your assessment, which uses the Thomas-Kilmann Conflict Mode Instrument^©, you will receive feedback on how you handle conflicts, including the behaviors you use too much and those you should use more. Through interpretive material, the workshop facilitator will also show you how to identify and apply the appropriate conflict responses for various situations, thus helping you manage conflict more successfully.

Learning Objectives:

• Identify your preferred conflict management mode.
• Explore your conflict resolution behavior patterns.
• Develop a plan for effective conflict resolution.
• Practice successfully resolving conflicts.

Earn 2 ACHE Qualified Education credits for completing the workshop.

Who Should Attend:

• Healthcare leaders with responsibility for projects and/or teams.

Presented By:

Gina T. LaMantia, Director, Career Resource Center, American College of Healthcare Executives