2024 Atlanta Cluster

In today’s competitive environment, more than ever, employee engagement plays a critical role in healthcare operations and successful healthcare delivery. Gain insight into the link between employee engagement, operations outcomes, quality indicators and patient experience perceptions while obtaining valuable skills to help you align operations and employee engagement to drive positive, sustainable organizational outcomes.

Leave this compelling session with a better understanding of the impact employee engagement has on healthcare operations and gain an understanding of related metrics and how to use data in decision-making around operations. Additionally, you’ll learn to identify strategies and tactics that support and create cultures of engagement and leave with tools designed to implement a sustainable employee engagement strategy directly linked to operational success.

Seminar Objectives:

• Explain the connection between patient experience perception, employee engagement, quality indicators and financial outcomes.
• Discuss the process of creating a long-term culture of employee engagement.
• Analyze successful strategies for creating sustainable employee engagement within healthcare organizations.
• Describe tools designed to align operations and employee engagement.
• Identify measures of success.

Who Should Attend:

C-suite leaders, senior executives, physicians, department heads, clinical leaders and service line leaders.

Presented By:

Dawn Zell Wright, JD, FACHE, Chief Human Resources Officer, LCMC Health