Despite efforts within healthcare to address challenges in patient safety and quality of care, there continues to be a struggle to reduce errors. Today, organizations are challenged to simultaneously improve quality, patient safety and patient satisfaction as compensation is increasingly tied to performance in all three areas. This highly interactive seminar looks beyond traditional healthcare models by exploring the approaches used at high reliability organizations (HROs). Discover what makes these approaches successful and how you can apply them in your organization.

Seminar Objectives:

• Identify and describe effective approaches used to improve safety and reliability in other industries.
• Incorporate approaches from HROs as part of a comprehensive strategy to improve multiple dimensions of performance including patient safety, workforce safety, quality of care and the patient’s experience of care.
• Evaluate successful policies, procedures and approaches from leading healthcare systems.

Who Should Attend:

CEOs, COOs, CMOs, CNOs, senior executives and department heads.

Presented by:

• Gary Yates, MD, Partner, Press Ganey Strategic Consulting
• Steve Kreiser, Senior Consultant, Healthcare Performance Improvement

Continuing Education Credit

In addition to the ACHE In-Person Education or Virtual Interactive Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

All Choice seminars can be offered as Virtual Interactive programs or live In-Person programs.

For more information about this seminar and Choice programs, contact Martijn van Oort, director, business development, at (312) 288-1872 or choice@ache.org.