This seminar provides a unique opportunity for healthcare executives to build the leadership skills and knowledge needed to address patient-experience initiatives in their organizations. Through a series of simulations, case studies, interactive exercises and discussions, participants will experience healthcare from the patient’s perspective. This timely, experiential seminar will explore the guiding principles impacting the patient experience and examine the leadership skills and focus areas needed to effect this cultural change.

Seminar Objectives:

• Discover strategies and methods to put the human experience at the center of healthcare delivery.
• Connect to the patient experience on both personal and humanistic levels.
• Understand guiding principles important to the patient experience.
• Identify the leadership competencies, skills and commitment necessary to affect this cultural change.

Who Should Attend:

CEOs, vice presidents and department heads.

Presented by:

• Mary-Ellen Pichè, FACHE, Consultant

Continuing Education Credit

In addition to the ACHE In-Person Education or Virtual Interactive Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

All Choice seminars can be offered as Virtual Interactive programs or live In-Person programs.

For more information about this seminar and Choice programs, contact Martijn van Oort, director, business development, at (312) 288-1872 or choice@ache.org.