Explore this month’s selections for our “What’s On Your Bookshelf?” series from Health Administration Press, the publishing division of the Foundation of the American College of Healthcare Executives. As one of the largest publishers in the field of healthcare management, we have titles for healthcare professionals at every stage of their career. Check them out today.
Intangibles: The Unexpected Traits of High-Performing Healthcare Leaders
Intangibles: The Unexpected Traits of High-Performing Healthcare Leaders demonstrates that you can embrace humility and still be excellent at your job.
The author is a healthcare professor, executive coach and consultant, and he gleans evidence and insights from researchers, executives, philosophers and thought leaders. The book offers an engaging exploration of evidence-based practices from an array of leaders in different settings. Its stories, interviews and research findings will appeal to readers of every stripe and career stage, from undergraduate students in healthcare administration to early careerists and seasoned CEOs.
The book explores many questions such as, Is humility viewed as weakness? Can leaders balance kindness with a strong personality? Are there generational differences in how leadership is perceived?
The book concludes that high performance in leadership can be achieved when humility is combined with ambition, and when compassion is combined with strength.
Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect
Stephen Klasko, MD, and Ryan Donohue explore the evolving delivery model in a fascinating look at the history of patient-centric care and the rise of the healthcare consumer as a powerful new voice. In addition to the compelling reasons why consumer-centric care is so crucial, the authors share how leaders can work to build health systems focused on it.
They offer actionable ideas for implementation in individual organizations and explore topics such as:
- The latest research on what matters most to healthcare consumers today.
- Leadership skills needed to drive patient-centric initiatives.
- New applications of digital health technology and data.
- Best practices and case studies from leading organizations.
As healthcare consumers continue to demand the same types of interactions they enjoy in other industries, healthcare organizations must work hard to build frictionless customer experiences that create lasting connections and build genuine loyalty.
As the U.S. population continues to diversify, the business case for diversity in healthcare leadership is becoming increasingly evident. Racially and ethnically diverse leaders are, however, still significantly underrepresented in today’s C-suite. How can healthcare leaders close this gap to enhance the cultural competence of their organizations and improve health equity for all?
Author Diane L. Dixon, EdD, tackles this pressing issue by sharing the real-life experiences of 12 racially and ethnically diverse hospital and health system CEOs. She conducted interviews with this highly accomplished group of executives to discover what it takes to become a leader at the highest level. From their experiences, you will gain insight and learn practical lessons you can apply to your own career journey or the journeys of those you mentor, coach or sponsor.