New Frontiers in Safety and Quality in Healthcare (Power Point, 33 minutes) Monday, March 10
Mark Chassin, MD
President of The Joint Commission

Prior to his position with The Joint Commission, Dr. Mark Chassin was previously the Edmond A. Guggenheim Professor and Chairman of the Department of Health Policy at the Mount Sinai School of Medicine and served as the executive vice president for Excellence in Patient Care at Mount Sinai Medical Center. Prior to that, he served as Commissioner of the New York State Department of Health. He is a board-certified internist and practiced emergency medicine for 12 years. He is a member of the Institute of Medicine of the National Academy of Sciences and co-chaired its National Roundtable on Health Care Quality. Dr. Chassin’s research has focused on developing measures of quality for healthcare, using those measures to improve quality and understanding the relationship of quality measurement and improvement to health policy.

The Human Aspects of Quality Improvement (MP3, 33 minutes) Monday, March 10
William Martin, PsyD
Associate Professor and Director
DePaul University, Master of Science in Human Resources Program

Dr. Martin is also a consultant with doctoral-level training in psychology and front-line experience in human resources management, operations and information technology. Since earning his doctorate from Rutgers University in 1989, he has served in leadership positions, consulted with numerous organizations and provided coaching to senior level executives. During his 18-year career, he has consulted with senior and mid-level executives and human resources departments at major organizations. Dr. Martin also serves as a faculty member to VHA and ACPE where he teaches courses for physician executives, nurse executives and clinical managers.

What It Takes to Lead Safety (MP3, 36 minutes)
Tuesday, March 11
Donald Berwick, MD
President and CEO
Institute for Healthcare Improvement

Dr. Berwick is also Clinical Professor of Pediatrics and Health Care Policy in the Department of Pediatrics at the Harvard Medical School and Professor of Health Policy and Management at the Harvard School of Public Health. He serves as an associate in Pediatrics at Children’s Hospital Boston and is a consultant in Pediatrics at Massachusetts General Hospital. Dr. Berwick has published more than 130 scientific articles in numerous professional journals on subjects relating to healthcare policy, decision analysis, technology assessment and healthcare quality management.