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If
you would like to order any of the following case reports,
please send $5 per case report (checks should be made payable
to the "Foundation of the ACHE") to:
Division
of Research
American College of Healthcare Executives
One North Franklin Street, Suite 1700
Chicago, IL 60606-3529
—OR—
Call
the Division of Research at (312) 424-2800
and provide credit card information.
Patricia N. Bentley
- Strategic
Approach to Organizing Business Operations within a Healthcare
System for Emergency Medicine
K.
Candis Best
- Expanding
an Existing Appointment Call Center to Offer Telephone Triage
Services and Consolidate Follow-up Calls for an Urban Public
Hospital
- Implementing
a Cycle Time Reduction Initiative in the Adult Medicine
Ambulatory Care Clinic of a Public Hospital
- Implementing
a Patient Navigator Program in a Large Urban Hospital
- Introducing
an "Open Access" Model in the Primary Care Clinics
of a High Volume Public Hospital Outpatient Department
DeAnna
Bokinsky
- The
Planning and Development of a Comprehensive Women's Health
Center to Meet the Needs of an Untapped Market
Aimee
Gomlak Brace
- Alternative
User for a Closed Hospital
- Development
of Employed Physician Compensation Model
- Reevaluation
of Hospital Employed Primary Care Strategy
- Successful
Hospital-Physician Joint Ventures: Imaging Success
Georgia
P. Brogdon
- COBRA
Violation: A Hospital's Action and Response
- Development
of a Comprehensive Hospital-Based Ob/Gyn Clinic for Indigent
Women
- Development
of a Hospital-Employed Pediatric Practice for Indigent Children
- Managing
Neonatology Services: Transition to a Hospital-Employed
Neonatologist from a Contract Medical Director Service
Sylvia L. Burkey
- A Professional
Development Assistance Program-A Retention and
- Recruitment
Program That Really Works
- Focus
and Integration: Keys to a Strong Management Team
- The
Development of a Comprehensive Skill Based Pay Program for
Nurses
Patricia
M. Burrows, RN
- Creation
of a Well Baby Clinic
- Implementation
of a Service Acceleration Program at Facility A
- Opening
of Facility A Referral Redesign
Frank
D. Byrne
- "Does
This Mean I'm Going to be Your Guinea Pig?"—Bringing
World Class Clinical Research to the Community Hospital
Setting
- No
Good Deed Goes Unpunished: Transforming a Hospital Foundation
from Fundraising Alone to Fundraising, Grant making and
Community Benefit Program Administration
- What
a Long, Strange Trip It's Been: From Clinician to Physician
Executive
- When
the Medical Staff President Tells the Board Chair the Hospital
CEO Should be Fired It Focuses Your Attention: A Model for
Physician Involvement in Governance and Management in the
Community Hospital Setting
Robert
A. Colvin
Maj
Robert H. Cothron
- Implementing
Health Insurance Portability and Accountability Act (HIPAA)
Title II Requirements-Developing a Full-Time Privacy Officer
Program
- Implementing
Teleradiology in the Air Force Medical Services (AFMS)
- Providing
Continuity of Care During Base Realignment and Closure (BRAC)
Michael
D. Cragin
- Introduction
of Management Engineering to a Tertiary Intercity Hospital
Martin
Diamond
- Selecting
a Director of Health Plan Contracting for a Health System
Challenges the Ability of Two Medical Groups, Two Hospitals,
and a Foundation to Work Together. When All Parties Participate
in a Process They Design, the Result is Very Positive.
G.
Gordon Docking
- Development
of an Outpatient Medical Mall Facility on an Existing Hospital
Campus
- Development
of an Outpatient Wound Center on a Community Hospital Campus
- Expansion
and Redesign of an Existing Emergency Room at a Community
Hospital
Carol
Edwards
Mary
Jane Edwards
- The
Impact of Managed Care on Surgical Services
Louis
F. Fegan
- Contamination
in Critical Areas of the Hospital-Diagnosis and Solution
- Development
of Non-Hospital Laboratory Services
- Overview
of the Recovery from a Hospital Fire
- Rapid
Turn-Around of the Hospital's Bottom Line
James
R. Foster
- Implementing
Total Quality Management in Support of Financial Viability
for Florida Hospital District
- Improving
Career Transition through Executive Coaching
J.
Clay Fowler
- Creating
a Customer Satisfaction Culture
- Organizing
and Implementing an Effective Cost Control Program
- Recruiting
Physicians to a Small Town with a New Hospital
- Reopening
a Community Hospital That Was Recently Closed
Nora
G. Frasier
- Consolidation
of Separately Organized Medical Staff in a Newly Merged
Health System
- Design
of a Reward and Recognition Program to Enhance Patient and
Employee Satisfaction
- Establishment
of a Supplemental Staffing Pool to Address Nursing Shortages
LT
John P. Gaze
- Deploying
a New Automated Procurement and Inventory Management System
in a Federally Funded Hospital
- Improving
the Communication and Staff Meeting Approach in a Federally
Funded Medical Treatment Facility: A Change Strategy
- Improving
the Outpatient Coding Process: A Pilot-test in One OB/GYN
Department
Reducing
Procurement Lead-Time: Forward Deploying the Purchase Card
to Internal Customers
Ruth
A. Glaser
- Implementation
of Phase I of the North Carolina Smallpox Immunization Plan
in a Rural Community Hospital
Betsy
Peirson Gornet
- Developing
and Implementing a System-wise Compliance Program
- Imposing
a Moratorium on a Hospital Program
- Restructuring
Governance in an Uncertain Environment
- The
Process of Increasing Management Effectiveness to Advance
Strategic Objectives
Patsy
A. Hardy
- Creating
An Employee Recruitment and Retention Plan
- Finding
Alternatives to the Malpractice Crisis to Enable Physicians
to Continue Practicing
Renia
Harris-Hellams
- Techniques
Used by One Hospital to Assess and Improve It's Pre-Admission
Testing Process and Increase Physician and Patient Satisfaction
Fred
B. Hood
- The
Role of the System-Affiliated Community Hospital in Patient
Placement and Continuum of Care
COL
Dorene Hurt
- Developing
an Ongoing Process to Achieve and Maintain Joint Commission
on Accreditation of Healthcare Organizations (JCAHO) and
Department of the Army Evaluations Processing Standards
- Preparing
and Deploying Medical Personnel to Theatre of War and Providing
Family Support
- Providing
Comprehensive Outpatient Care to the National Guard During
Annual Training
Sr.
Janet M. Jeffers, I.H.M.
- Developing
a Customer Service In-Service Program for the Nursing Homes
of Catholic Health Services of Long Island
William
C. Johnson
- Developing
Data Center Disaster Recovery Alternatives
- Performing
an Information Services Management Review
- Re-Engineering
a Hospital's IT Planning Process
- Social
Dynamics of System Selection
Debra
P. Jones, RN
- Establishing
a Professional Environment by Sharing Labor Cost Savings
with Staff
- Reduction
of Emergency Care Turnaround Times
- Reoccupying
Territory: Re-establishing Hospital-based Rehabilitation
Therapies
- Short-term
Facilities Planning to Meet High Volume Needs
Joseph
Thomas Karr, Jr.
- Development
and Implementation of an Organizational Change Process
Driving
Strategy to Results: Performance Management Utilizing Balanced
Scorecard Techniques
- Insurance Fraud: Insiders as a Conduit for Information
to Chiropractors and Attorneys
- Negotiating Techniques Utilized in the Acquisition of
a Computerized Physician Order Entry System, Computerized
Data Repository, and Computerized Documentation System
Robert
C. Keen, Ph.D.
- Implementing
an Effective, Low Cost, Continuous Quality Improvement (CQI)
Process in a Small Hospital
- The
Challenge of Providing EMS Services to a Rural/Suburban
Community
Johnson
Kelly, MD
John
Paul Kendrick
- Developing
a Case Management Program in an Overseas Military Medical
Treatment Facility
- Establishing
a Preferred Provider Network in an Overseas Military Treatment
Facility
- Implementation
of a Pediatric Resource Sharing Agreement in a Small Military
Medical Center
Adrienne
Kirby, Ph.D.
Virginia
Larson
- Assessment
of Nursing Services within a Rural Medical Center
- Implementation
of a Diversity Program entitled "Bridging Cultures" within
a Rural Medical Center
Douglas
J. Leonard
- Improving
the Purchase of Capital Equipment and Projects through the
Use of a Capital Acquisition Team
Mary
Kathryn Leonard
- Increasing
Market Share by Positively Improving the Hospital Image
and Community Perception through Community Involvement without
a Large Marketing Budget
Marcel
J. Lisi
- Collaborative
Approach to Supply Cost Savings
- Development
and Implementation of a Clinical Service Line
- The
Development of Staff and Implementation of Universal Beds,
also known as One Stay Beds
- Use
of Physician Extenders in Clinic and Hospital Settings to
Improve Physician Productivity and Provide More Provider-Contact
Time with Patients
Thomas
Mattice
- Implementation
of Service Lines in an Integrated Service Network
Karen
O. Moore, RN
- Collective
Bargaining: Approaches to Structure and Process to Meet
Multiple Stakeholder Interests
- Creating
a Healing Environment: Applying Evidence-Based Practice
to Transform an Aging Facility and Inform Future Facility
Planning
- Integrated
Service Line Structure: Approaches to Assessing Service
Line Structures for Value Added Outcomes
William
J. Mott, Jr.
- HEICS:
Hype or Help?
- Improving
Customer Satisfaction One Room At a Time
Randy
L. Napier
- Minimizing
Internal Competition in a Health Network/Partnership
Mary
T. Parra, MPH
- Development
of a Participating Provider Database for the Purposes of
Delegated Credentialing with Contracted Managed Care Payors
- Development
of a Payor Implementation Team to Improve the Contract Implementation
Process for Third Party Payors
Mary
Ellen Pratt
- Establishing
a Systematic Approach to Improving Employee Satisfaction
- Implementation
of Six Sigma in a Community Hospital
David
G. Putt
- Development
of a Center of Excellence for Rural Health Care
- Establishing
Tele-Medicine in a Rural Community Hospital Emergency Room
- Rural
Hospital Survival
- The
Utilization of TeleRadiology in a Rural Community Hospital
Carol
Jefferson Ratcliffe, RN
Randall
W. Ross
- Contracting
for Anesthesia Services: A Shift from Independent Practitioners
to a Contract Model
- Rapid
Process Improvement-Breast Cancer Success Story
- Turnaround
of a Medical Oncology Program
James
J. Sapienza
- A Decision
to Expand Ophthalmology Services at a Multi-Specialty Surgery
Center
- Development
of Vision and Mission for New Owners of an Ambulatory Surgery
Center
- Implementation
of Medical Departments of a Newly Created Multi-Specialty
Medical Group
- Results
of a Multi-channel National Promotional and Manufacturing
Campaign to Ensure Full Supply of Pediatric Multi-vitamins
for Infusion in Hospitals
Jessie
Thomas Shepherd
- Balanced
Scorecard Deployment
-
Creating an Innovative Organizational Structure Using Service
Line Management as the Basis
-
Developing a Project Management Process for New Construction
- Using
an External Consultant to Facilitate an Internal Consulting
Process
Charles
L. Stewart
- Consolidation
and Merger of a Freestanding Rehab Hospital and a Medical/Surgical
Hospital
- Development
of a Managed Care System for Medicaid Maternity Patients
- Management
Dilemma: When Nursing Staff Disagree with the Recommendation
of the Hospital's Ethics Committee and the Decision of a
Patient's Family
- Resolving
Anesthesiology Coverage Issues in a Hospital Surgical Services
Department
Joan
C. Sullivan
- An
Integrated Systems Swift Response to Dynamic Market Conditions
Results in Dramatic Re-design of the System Owned Primary
Care Network
- Creating
Contemporary Medical Practice Facilities to Realize the
Hub and Spoke Vision for Service Delivery
- Developing
a System Wide Revenue Management Team Yields over $20 Million
in Incremental Net Income in Less Than Three Years
- Transforming
a Traditional Academic Environment into a Responsive Practice
Management Culture
Marcia
Taylor, RN
David
S. Wagner
- Accessing
Community Capital
- Ceasing
Sponsorship of a Rural Health Clinic
- Selection
of an Exclusive Radiology Provider
- Streamlining
the Board Structure
Janet
Weckenborg
- Development
of a Patient Safety Focus in a Community Hospital Setting
- Improving
the Medical Records Services in a Community Hospital
- Integration
of a Radiation Therapy Center into the Larger Organization
Hospital
- Integration
of a Renewed Customer Service Culture
K.
Scott Wester
- Acquisition
of a For-Profit Hospital and Converting to a Not-For-Profit
Community Based Hospital
- Converting
a Small Rural Facility to a Critical Access Hospital
CDR
Lisa Ziemke
- Developing
a Successful Environment of Care Program at Mid-Sized Military
Hospital
- Establishing
a Successful Emergency Medical Services Partnership Between
an Outpatient Medical Clinic and Local Fire Department
- Establishing
a Well-Rounded Customer and Staff Satisfaction Program at
a Small Outpatient Clinic
- Organizational
Development and Focus through Staff Participation at a Small
Outpatient Medical Clinic
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