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If
you would like to order any of the following case reports, please send
$5 per case report (checks should be made payable to the “Foundation
of the ACHE”) to:
Division
of Research
American College of Healthcare Executives
One North Franklin Street, Suite 1700
Chicago, IL 60606-3529
--OR--
Call
the Division of Research & Development at (312) 424-2800 and provide
credit card information.
David
Abercrombie
- A Simple
Strategy in a Small Rural Hospital
- Observations
on How Hospital Administrations Might Develop More Productive Relationships
with their Medical Staffs
- Reducing
the Days in Accounts Receivable in a Small Rural Hospital
Deborah
Alsante
- Experiences
in the Implementation of Clinical Decision Support Systems
- The Cost
Management of DRG 209 - Total Joint and Limb Reattachment
- The Development
of a Centralized Utilization Review Resource Call Center for a Multi-Hospital
System
- The Implementation
of APACHE within a Multi-Hospital System
Victor
D. Amey
- New Program
Development: Assisted Living in a Continuing Care Retirement Community
David
B. Armstrong
- Development
of an Affiliation Arrangement that Increased the Survival Ability of
a Small Community-Owned Rural Hospital
- Development
of an Affiliation Network for Rural and Community Hospitals Located
Within a 200-mile Radius of a Large Metropolitan Area
- Development
of Mental Health Services for an Integrated Healthcare System
- Providing
Management Services for Rural and Community Hospitals as a Service Line
for an Integrated Healthcare System
Katherine
Bagemihl
- Integration
of a Multidisciplinary Hand Treatment Center
- Preparing
for Implementation of a Prospective Payment Program for Inpatient Rehabilitation
Judith Kay
Beall, R.N.
- Development
of a Community-Based Cardiac Fitness Program
- Development
of an Organization-wide Wound Management Program
- Staff
Development and Team Building for a Newly Formed Primary Care Physician
Group
- Standardizing
Management Control for Geographically Dispersed Operating Units
Clarence
Brewton, Jr.
- Establishment
of Clinical Priorities for Investment/Divestment Decisions in the Context
of a Strategic Plan for a Large Tertiary Care Hospital
- Establishment
of Collaboration Among Several Community Institutions to Affect Community
Development and Improvement
- The Development
and Implementation of a Changed Vision/Mission for a Community Relations
Function in a Large Tertiary Care Hospital
Jim E.
Bryant, Jr., R.N.
- Cost
Effective Staffing of a Rural, Low Volume Intensive Care Unit
- Nursing
Leadership: How Many FTE's are Required in a Rural Hospital?
Scott
D. Burleson
- Development
of a Merged Laboratory Function at a Two-Campus Health System
- Leadership
Selection in Clinical and Support Services in a Merging Health System
- Selection
of a Tertiary Partner for Establishment of an Open Heart Surgery Program
Alan A.
Buster, Jr.
- An Approach
to the Retention Continuum
- Designing
and Implementing a Customer Service Program
- Executive
in Transition: Searching Discovering and Attaining an Executive Position
in a Time of Downsizing and Balanced Budgets
Medrice
M. Coluccio
- Development
and Implementation of an Open-Heart Program in a Community Hospital
- Development
and Implementation of a Shared Leadership Model in a Community Hospital
- Development
and Implementation of a Successful Strategic Plan in a Community Hospital
- Successful
Financial Strategies Implemented in a Community Hospital
Debbie
Cox
- Implementation
of a Community Service Volunteer Program
- Implementation
of a Human Resource Database for Tracking of Critical Information
- Implementation
of an Employee Assistance Fund Overseen by Employees
- Implementation
of a "Calling Doc's Checklist"
Florence
M. Crosby
- Coordinating
the Inaugural Mission of an Underway Hospital
- First
Medical Responder to a Natural Disaster by an Ambulatory Care Clinic
- Self
Assessment of a Medical Technical Training School Based upon National
Quality Education Criteria
Cris A.
Curnutt
- Grassroots
Marketing: Creating a Physician Liaison Program
Richard
E. D'Alberto
- Building
a Grassroots Advocacy Program and Making It Work
- Development
of a "Patient Centered" Management Structure and Marketing
Plan
- Enhancing
Services through Collaboration with Other Providers
- Leading
Organizational Cultural Change
William
R. Delamater
- Controlling
Medical Center Costs Involving the Federal Workers Compensation Program
J. Russell
Dilts
- Developing
a Cancer Center in a Rural Market: Initial Concepts for Structure
- Role
of a Consultant in Developing a Consortium Dedicated to Comprehensive
Cancer Care
Rene L.
Dumont
- Implementation
of a Neighborhood Health Center
- Relationship
Building with Women Health Care ConsumersEugene
I. Erb
- A Feasibility
Study for the Development of a Renal Dialysis Center
- Designing
a Cancer Radiation and Chemotherapy Treatment Center
- Development
of a Cost Effective Employee Healthcare Benefit
- Implementation
of a Crash Cart Drug Security System
Maria
Favale
- Decentralization
of Pharmacists to a Patient-Centered Care Model
- Recruitment
and Retention of Registered Pharmacists
- Reduction
of Pharmacy Waiting Time in an Outpatient Setting
- Managing
Multiple Facilities
Eugenio
Fernandez
- Applied
Strategic Sourcing Strategies: A Case Study in Healthcare Travel Services
- CIO and
CTO Partnership: A Case Study in Information Services Governance
- Disaster
Recovery in an Integrated Delivery Network (IDN) Setting: A Framework
for Selecting a Vendor-Partner and Validating Business Continuity Plans
Eben G.
Fetters
- Rebuilding
Pediatric Heart Services at a Children Hospital
Alan J.
Finley
- Obtaining
a Permit of Approval for a Hospital Based Home Health Agency
- Reducing
the Expense of Ambulance Substations in Response to Reductions in Reimbursement
- Reducing
the Volume and Expense of Hauling Medical Infectious Waste at a Medium
Sized Medical Center
- Resolving
Parking Problems on a Rapidly Expanding Medical Center Campus
Elizabeth
Joyce Freeman
- Expedited
Preparation for New World Threats - Bioterrorism Preparation at a Federal
Health Care System
- Successful
Implementation of Goal Sharing at a Federal Health Care System
- Successful
Resolution of Labor/Management Issues within Police and Security Service
- The Case
Against Consolidation of Network Human Resource Management Functions
Tammy C.
Galvin, R.N.
- The Analysis
Used to Evaluate the Amount of Imaging Equipment Needed and the Final
Purchase of $4.5 Million in Imaging Equipment
- The Development
of a Rehabilitation Therapy Department through Community Outreach
- The Effect
of Implementation of a Clinical Care Guide Program in a Rural Facility
and Its Impact on Quality
Jag S.
Gill, FACHE
CDR
Bruce E. Greenland
- Developing
a Third Party Collection Program
Donald J.
Griffin
- The Del
Rio, Texas Flood
- Undertaking
a Hospital Name Change and Revitalization
Thomas J.
Hall II
- The Data
Analysis Work Group (DAWG) and its Mission
- The Need
for and Development of the Medical Treatment Facility/Managed Care Support
(MCS) Contractor/Lead Agent Business Metrics
- The Development
of the Military Treatment Facilities/Managed Care Support Contractor/Lead
Agent Memorandums of Understanding (MOU)
- The Evolution
of the Contracting Officer's Technical Representative (COTR) Function
at a Military Medical Center
Patsy
A. Hardy
Gwenmarie
Hilleary
- Finding
a Home for Gastric Redux Surgery
- The Use
of the Physician Utilization Committee to Address Financial/Reimbursement
Concerns in Acute Hospital Settings
Richard
N. Hoffman
- Development
of a Direct Admission Program for a Cardiac Catheterization Service
- Off-Campus
Rehabilitative Services Facilities: A Growth Strategy
- Re-engineering
the Delivery of EKG Services
Susan R.
Hollander
- APC Implementation
in an Medical Center
- Integration
of a Free-Standing Ambulatory Surgery Center into an Integrated Health
System
- Launching
an Ambulatory Surgery Center Built on an Inpatient Model
- WHEN
Hospital-Owned Ventures Fail
David
Holt
- Collaboration
with the Federal Department of Defense (DoD) to Obtain Low-to- No Cost
Health Care Capital Assets
- Implementation
of a National "Lessons Learned" or Best Practices Database
to Utilize as a Benchmarking, Quality Improvement, and Employee Recognition
Tool
- Utilization
of the Baldridge Health Care Criteria to Complete a Medical Center Self
Assessment and Align the Organization for Enhanced Customer Satisfaction
and Productivity
- Target
Health Care Marketing and Mapping Using Geographic Information Systems
(GIS) Software
Alvin
C. Hoover, Jr.
- Critical
Access Hospital-Does It Fit Our Community Needs?
- Development
of a Referendum Marketing Plan
- Re-engineering
the Admission Process and Decreasing Days in AR
Connie
Huber, R.N.
- Clinical
Outcomes Improvement for Patients Undergoing Total Joint Replacement:
The Impact of Physician Leadership and a Multidisciplinary Team Approach
- Physician
Leadership in the Expansion and Renovation of Surgery
- Planning
for Hospital Closure: Managing the End Game
Mary Klimp
- Improving
and Enhancing Radiology Services in a Small Rural Hospital
Edward
H. Lamb
- Does
"Caring" Make a Difference-A Look at One Facility's Attempt
to Put "Caring" Back into the Customer Service Equation to
Improve Satisfaction
- How Do
You Manage When Your Census Doubles Overnight?
- The Diversion
Crisis
- The Start-Stop-Start
Heart Program
Robert
G. Larrison, Jr.
- Development
of a Community Based Influenza Immunization Program
- Process
Re-Engineering Improving Revenue Cycle at the Department Level
- Minimizing
Non-Value Added Management Activities
Mary Kathryn
Leonard
- Development
of an HMO Look Alike for the Delivery of Continuous Healthcare to the
Medically Indigent with Chronic Illness
- Implementation
of Medical Academy Partnership with the Local High School to Increase
Recruitment of Staff
John J.
Liston
- Decision
to Offer Intracoronary Brachytherapy to Prevent Restenosis in CABG Patients
Development of a Comprehensive Cancer Service Line at a 288 Bed Acute
Care Teaching Hospital
- Development
of a Physician Hospital Organization at a 288 Bed Acute Care Teaching
Hospital
Dianne Mandernach
- Development
of Partnership with Education to Create a Hospital Based Health Careers
Course for High School Students
- Development
of SISU - A Shared Technology Organization
Rebecca
W. Maples
- Development
of an Assisted Living/Alzheimers Facility
- Launching
a Health Care Brand
- Merging
Two Community Health Centers
Lewis
M. Mashburn, III
- Establishing
a Successful HIPAA Compliance Program
- Re-engineering
a Federal Sector Managed Care Program
- Structural
and Operational Difference between Commercial and Military Medicare+Choice
Programs
- Establishing
Corporate Compliance within a Federal Health Facility
Mark W.
Meinert
- Establishment
of a Primary Care Clinic in a Rapidly Growing Community Distant from
the Sponsoring Hospital
- Rise
and Fall of a Risk Sharing Managed Care Plan in a Small and Rural Market
- The Importance
of Local Alignment of Employed PCP Clinics in the Small and Rural Market
- Transition
in Ownership of a City Owned Hospital to a Religious Sponsored Healthcare
System
Richard
P. Miller
- Implementation
of the 'Star Initiative,' a Post-Merger Change in Cultural Philosophy
- The Successful
Merger of Two Large Community Hospitals Achieving Integration at All
Levels of the Organization
- The Successful
Opening of a Health Fitness Center and Making it the Gateway to Healthcare
Services
Capt Rick
A. Moore
- Marketing
a Managed Care Plan
- Rightsizing
the Operating of a 10-Bed Hospital
Douglas
M. Morris
- Efficiently
Managing a Union Campaign
- Implementing
a New Medical Waste Management System (Moving Away from Incineration)
- Negotiating
Reduced Utility Costs
- Merging
Facilities Departments within a Consolidated Hospital System
William
J. Mott, Jr.
Anthony
Robert Muschera
- Dealing
with Critical Manpower Shortages as the University Affiliate is Forced
to Curtail Resident Moonlighting Opportunities
- Negotiating
In-House Surgical Contracts to Achieve Patient Care Performance Goals
- Re-engineering
an Enrollment Process for Primary Care Services
- Sustaining
a Productive and Long-Standing Medical School Affiliation in the Wake
of Managed Care and Competing Internal and External Forces
Randy L.
Napier
- Block
Scheduling: A Team Building Approach in the Provision of Rehabilitation
Care
- Changing
Medicare Status in a Changing Environment
- Starting
from Scratch: The Building of a Rehab Program
LCDR Cheryl
A. Navarro
- Implementation
of the Defense Medical Logistics Standard (DMLSS) System at an Overseas
Naval Hospital
Mark A.
Norrell
- A Practical
Small Hospital Compliance Program
- Challenges
in Developing a Physician Office Building in a Two Hospital, Single
Medical Staff Town
- Managing
Organizational Risk with an In-House Security Function
John Olmstead
- Establishing
a For-Profit Partnership Between a Non-Profit Community Hospital and
Surgeons to Protect Against the Development of a Competing Ambulatory
Surgery Center
- Increasing
Surgeon Satisfaction by Reducing Surgical Services Staff Turnover
- Planning
and Implementing a Community-Wide Colorectal Cancer Screening Campaign
- Securing
Stronger Orthopedic Surgeon Commitment in Response to Shrinking Market
Share
Anne M.
Patterson
- Converting
to Biweekly Payroll and a Paid Time Off Program in a Medical Office
Practice
- Decision-Making
Process and Implementation of a Medical Office Practice Information
System
- Leading
the Transition of Emergency Medical Services from the County to the
Regional Medical Center
- Negotiating
a Change in the Scope of Wound Care Contractual Services and Integrating
Operations into the Hospital System
Kenneth
R. Peach
- Creating
a Consumer Health Library to Improve Access to Information
- Ownership
and Competition to Partnership and Cooperation: A New Physician Strategy
- Repositioning
the Market Research Role from Data Gathering and Processing to Knowledge
Transfer
Pamela
A. Reese
- Expansion
of a Rapidly-Growing Nationally Accredited Hospital-Based Sleep Disorder
Center Located in a "Land-Locked" Area of a Hospital
Sabeeha
Rehman
- Creating
an Infrastructure for Managed Care Operations
- Designing
a Payor Codes System in a Managed Care Environment
Joan M.
Ricard, R.N.
- Bar Code
Medication Administration: Improving the Process
- Re-engineering
the Ordering of Home Oxygen
John Michael
Sanders
- Creating
a New Integrated Management Structure for Therapeutic Services in a
Children's Hospital
- Development
of Primary Care Practices for a State Owned University Hospital
- The Development
of a Fully Integrated Multi-Hospital Perinatal Nursing Staff
- The Development
of a Perinatal Care Coordination Program
Dennis
Keith Sandlin
- Development
and Implementation of a Focused Strategic Plan in a Highly Competitive
Environment
- Establishing
a Human Resources Management Plan to Facilitate Staff Recruitment and
Retention
- Implementation
of a Hospitalist Program in a Community Hospital
- Redefining
Physician Peer Review as a Result of a Perinatal Risk Assessment Study
Theodore
J. Sobol
- Study
of the Possible Withdrawal from the Social Security System
- The Decision
to Relocate and Build a New Hospital
Bradley
V. Solberg
- Implementation
of a Customer Service Program in a Rural Hospital
Cheryl
L. Stavins, R.N.
Jerome
L. Stracke
- Development
of a Strategic Approach for Hospital Supply Chain Management
- Methodology
for Clinical Practice Guidelines Development
Larry
W. Thornhill
- County
Hospital and Gaining Public Support for Tax Bond Levy Assessment for
Building Expansion
- Deployment
of the Six Sigma into Rural Healthcare Operations
- Empowering
Employees and Instilling a Customer Service Center
- Rural
Hospital Survival and Critical Access Designation
Mark G.
Tozzio
Dominic
O. Ubamadu
- An Innovative
Approach to the Nursing Shortage in Home Health Care
- Challenges
and Rewards of Expanding a Home Health Agency
Mina H.
Ubbing
- Community
Collaboration for Health and Wellness Education
- Developing
a Physician Recruitment Policy that Allows Community Needs to be Addressed
While Fostering Involvement by the Existing Medical Staff
- Making
New Employee Orientation a Fun Experience While Assuring that Every
New Employee Understands the Patient Perspective
- Supporting
and Supplementing the Efforts of Community Hospital through a Development
of Former Board Members Group
Paul H.
West
- Continued
Refinement of the Organizational Structure in a Recently Reorganized
Health Care Institution
- Developing
a Training Program to Reduce an Excessive Turnover Rate in the Worker
Trainee Work Force
- Development
of a Patient Advocate Network Capable of Addressing Patient Issues at
the Point of Service
K. Scott
Wester
- Developing
a Freestanding Ambulatory Surgery Center
Christopher
J. Williams
- Developing
a New Division (Facilities & Support Services)
- Revocation
of Physician Assigned Parking
Margaret
A. Wilson, R.N.
- Preparing
Owned Physician Office Practices for Initial JCAHO Survey
- The Certified
Family Nurse Practitioner in a Rural Health Clinic: Factors in the Success
of a Non-Physician in the Provision of Primary Care
- The Development
of a Community Clinic for the Uninsured in a Small Rural Community
Lt Col
Kelly A. Wing
- Providing
United States Standard Healthcare to a United State Military Population
in a Remote, Medically Austere, Third World Country
Kathryn
Walker Zavaleta
- A
Pragmatic Approach to Quality Training
- 'Always
Ready': Applying a Management Audit Approach to Accreditation, Certification
and Licensure
- Implementing
a Balanced Scorecard for a Home Healthcare Provider
- Working
Differently: Building Organizational Capacity to Improve and Excel
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