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If
you would like to order any of the following case reports, please send
$5 per case report (checks should be made payable to the “Foundation
of the ACHE”) to:
Division
of Research
American College of Healthcare Executives
One North Franklin Street, Suite 1700
Chicago, IL 60606-4425
--OR--
Call
the Division of Research & Development at (312) 424-2800 and provide
credit card information.
*Note:
A few of these case reports are available online, in their entirety. Just
click on the appropriate link to read the report.
F. Kenneth
Ackerman III
- The Decision
to Remain a 'Niche" Physician Billing Office – Separate from the Central
Billing Office – in an Academic Medical Center
- Establishing
a Comprehensive Center for Digestive Diseases in an Academic Medical
Center
- Integrating
Two Large, Competing Physician Practices Within One Urban Academic Medical
Center
- The Implementation
of an International Medicine Program at an Academic Medical
Center
Sue S.
Adams
- Improving
Patient Access to State and Federal Medical Assistance Programs to Enhance
Reimbursement
Linda
Antillon
- Fundraising
for Pediatric Patients with a Zero Based Marketing Budget
- Integrating
a Nonphysician Administrator into a Medical School Department
- Shutting
Down a Health System: The Impact of Forty-Eight Hours Notice of Closure
- Rescuing
a Faculty Based Medical Practice from Financial Failure
Jerry
A. Arends
- A Healthcare
Executive's Response to a Colleague's Ethical Failure
- The Healthcare
Executive as Change Agent and Facilitator
- Transforming
an Unresponsive Military Clinic into a Patient Needs-Driven Operation
James
L. Ashbaugh
- Financial
Turnaround of a Hospital through Organizational Refocus and Employee
Empowerment
- Management
Engineering Meets Emergency Medicine: Creating a Fast-Track Emergency
Department
- The Importance
of Mission, Vision and Core Values in Establishing a Corporate Culture
at a Start-up Hospital
Katherine
Bagemihl
- Implementation
of a Prospective Payment Program for Inpatient Rehabilitation
Anthony
R. Benedetto, FACHE
Gary R.
Bezucha
- Development
of a Regional Ambulance Service
- Development
of a Regional Cancer Center
- Successful
Planning and Implementation of a Picture Archiving and Communication
System (PACS)
MAJ David
A. Bitterman
- Implementation
of a Web-based Appointment Solution in a Primary Care Clinic
Michael
G. Boff
- Defining
a Process of Board Education to Establish Priorities and a Process for
Selecting a Tertiary Hospital as an Affiliate Partner
for a Small Community Facility
- Integrating
the Delivery of Services Once Available in a Community Hospital's
- Intensive
Care Unit into the Scope of Service and Delivery of Care within its
Medical Surgical Floor
- Partial
Divestiture of Hospital Owned and Managed Physician Practices
- Rationale
for Discontinuance of Obstetrical Services at a Community Hospital
Reginald
L. Booker
- Improving
a County Health Department's Financial Management System
Danny
C. Borton
- Establishing
an Employee Health Assessment Program
Betty
Bolin Brown
- A Plan
to Restructure Billing and Meet Established Goals for Insurance
- Collections
in a Not for Profit (Federal) Health Care Facility
- Development
of a Multi-Million Dollar Cost Saving Plan Based on Reduction of Staff
and Overtime
- Development
of a Plan to Increase Documented Patient Care Workload in a Not for
Profit (Federal) Healthcare Facility
- Improving
Documentation and Coding in Primary Care and Emergency Services
of a Not for Profit (Federal) Healthcare Facility
Beth M.
Brown
- Development
of Community Based Contract Primary Care Clinics
Christine
M. Bruzek-Kohler
- Development
of a Preceptorship for New Ambulatory Nursing Department Heads
Transitioning from Inpatient Medical-Surgical Units
- Establishment
of the Navy's First 'No Smoking on Compound' Policy-A Continuing
Success Story
- Operational
Training in a Hospital's Backyard-Setting Up and Maintaining a Fleet
Hospital Training Set
Jim E.
Bryant, Jr., RN
- An Investment
in the Retention and Recruitment of Staff: Leadership Training for
Front Line Managers
- The Employee
Selection Process: A Key Process to Employee and Patient Satisfaction
Alan A.
Buster, Jr.
- The Decision
Process in Transitioning an Employee Medical Benefits Program from
an HMO to Point of Service and Its Consequences
Christine
Candio, RN
- Customer/Patient
Satisfaction: Let's Get Back to Basics
- Understanding
the Needs and Requirements of the Observant Jewish Population as
it Relates to Obstetrical Care
Mark Dame
- Asthma
Collaborative
- Dialysis
in a Rural Setting
- Telemedicine
and Teleconferencing to Improve Healthcare in a Rural Community
Kyle De
Fur
- Consolidation
of Two Psychiatric Nursing Stations
Kevin
DiLallo
- Development
of Open Heart Services in a Community Hospital
- Implementation
of a Productivity Management System
Rene L.
Dumont
- Best
Practices Initiative
- New Program
Evaluation and Implementation Process
Sandra
J. Foster, RN
- Combining
Patient Care Areas Under One Unit Director
- Contracting
with the Right Anesthesia Group
- Development
and Implementation of an Open Heart Surgery Program in a Community
Hospital
Alan O.
Freeman
- Effective
Organizational Teams Can Enhance Productivity and Encourage Innovation
in Hospitals
- Partnering
with a Professional Services Firm to Establish an Inpatient Behavioral
Health Unit in a Rural Hospital
Daniel
M. George
- Establishment
of a Chronic Outpatient Dialysis Center
- Establishment
of an Outpatient Cancer Center
- Implementation
of a Physician Executive Position in a Hospital for the First Time
- Establishment
of a Physician Hospital Organization
Maj Patricia
A. Graulty
- Demonstrating
the Cost –Effectiveness and Benefits of Joint Ventures Between the
Air Force and the Veterans Administration
- Designing
and Implementing the Conversion of Enrolled Patients to New Individual
Providers in a DoD Super Clinic Congruent with Air Force and Contractual
Requirements
- Developing
and Recommending Start-Up Requirements for the Successful Establishment
of Hospital Service Centers, Tricare Service Center, at Department
of Defense (DoD) Regional Facilities to Ensure Customer Convenience
- Transitioning
from a Department of Defense (DoD) Run Health Plan (Medexcel)
Computer System to a New Contractor/DoD Health Plan Benefit/Computer
System, Tricare, within Governmental Guidelines
John H.
Greer
- Planning
the Relocation of a Hospital Based Outpatient Rehabilitation Service
to a Free Standing Facility
- The Development
of a Nurse Clinical Ladder Program in a Community Hospital
- The Planning
and Construction of an Ambulatory Care Facility Attached to a Medical-Surgical
Hospital
Louis
J. Gregorio
- Disarming
a Union Organizing Campaign in a Community Non-Profit Acute Care
Hospital
- Renovation
of an Acute Care Facility's Food Service Physical Plant and Patient
Food Tray Delivery System
- Transforming
a Non-sectarian Acute Care Hospital into a Catholic Healthcare Provider
Robert
D. Gomes
- Relocating
a Military Clinic into the Civilian Community
Harry
William Hartley
- A Capital
Fund Raiser for a Rural County Owned Hospital
- Planning,
Organizing, and Implementing the Starting Up of a Community Health Plan
- The Process
of Evacuating a Hospital Because of a Flood and Reopening It
Susan
L. Hassett
- A Strategy
to Minimize the Impact of the Nursing Shortage
- Integration
of Alternative Medicine into a Community Medical Center Setting
- Strategic
Design and Implementation of a Clinical Documentation System
Edward
L. Heath, Jr.
- Development
of a Community Based, Provider Owned and Operated HMO
- Development
of a Hospital-Affiliated Preferred Provider Organization
Daniel
D. Hendee
- Development
of a Marketing and Communications Program for Network X
Steve
C. Hoelscher
- Starting
a Rural Hospital Network
- The Development
of a Psychiatric Outpatient Counseling Service
Karlan
B. Hoggan
- Exploring
Program Options and Marketing Approaches to Increase Births at a Military
Community Hospital
- Exploring
Strategies to Meet Heavy Demand for School/Sports Physicals at a
- Military
Community Hospital without Breaking Guaranteed Access Standards for
Routine and Acute Medical Care Appointments
Pamela
S. Ivester
- Successfully
Managing a Hospital in Crisis through a Labor Union Organizing Campaign
LCDR Phillip
E. Jackson
- Instituting
an Orientation Program at a Newly Established Primary Care Clinic
Sally
E. Jeffcoat
- Developing
Shared Services for a Regional Healthcare System
Candance
Ogle Jennings
- Development
of a Heart Center of Excellence
- Implementation
of a Pain Management Service
- Reengineering
of an Ambulatory Care Service
Robert
C. Keen, Ph.D.
- Improving
the Health Status of Youth in a Local Community
COL Karl
R. Kerchief, M.D.
- Increased
Force Protection and Solving the Challenge of Access to Care
William
J. Lafferty, Jr.
- A Community
Hospital's Decision to Form a Strategic Affiliation with a Community
Medical & Dental Center
- A Sole
Community Hospital's Response to Increased Competition in the Marketplace
- The
Development of a Customer Excellence Master Plan
- The Development
of a Medical Staff Plan for a Sole Community Hospital
Robert
G. Larrison, Jr.
Richard
A. Longo
- Creation
by a Health Plan of a Provider Advisory Council to Address Payor/Provider
Issues
- Implementation
of a Quality Awards Program by a Health Plan for its Hospital Network
Patricia
E. Marks
- Designing
Strategies for Keeping Teens Healthy in a Rural Area
- Using
an Internal Model for Organization and Management Development to
- Build
a Skilled Leadership Team
- Using
Systems Thinking to Build a Regional Network of Care
Theresa
C. Marsala
- Creating
a Comprehensive Case Management Model
- Creating
a Culture Necessary for Achieving Excellence in Customer Service in
the Acute Care Setting
- Developing
a Progressive Senior Care Model in an Acute Care Setting
- Managing
a Successful Transition to an Outpatient Payment System
Capt Richard
L. May II
- Managing
Capacity Between Two Eligible Populations with Unequal Priority and
Limited Resources in the Military Health Care System
- Will
the Implementation of an Appointment Reminder System Work for a Military
Treatment Facility?
Timothy
May
- Development
of an Alternative Dispute Resolution Handbook for the VHA to Provide
a Consolidation of "Best Practices" throughout Federal and Non- federal
Organizations
Robert
W. Maynard
- Development
and Implementation of a Medical Center Campus-Wide Smoke- Free
Environment
Jeanne
McCarthy
- Using
Quality Improvement Techniques to Develop Outpatient Operational Priorities
Tamra
Merryman, RN
- Development
of a Case Management Program
- Merging
a Private Practice Program with a NCI Designated Comprehensive Cancer
Center
- Reinventing
Customer Service – A Proactive Approach
LCDR Micah
L. Meyers
James
D. Moore
- Conflict
Resolution (Staying Focused on the Most at Risk)
Rick A.
Moore
- Developing
a Referral Management System for Specialty Care
- Developing
a Training and Tracking System
Robert
J. Moore
- Charity
Balls and Silent Auctions as a Fund and Friend Raiser
- Creating
a Successful Independent Affiliation Between a Community Health System
and a Regional Tertiary Health System
- Developing
ERI and Achieving Improved Patient Satisfaction Results
- Development
of a Hospitalists' Program in a Community Hospital Setting
Shahin
Motakef
- Converting
a Community Hospital to a Regional Referral Center
- Pitfalls
in Selection and Implementation of Clinical Information Systems
Michael
D. Murphy
- Evaluating
the Feasibility of Establishing a Hospitalist/Intensivist Program in
an Acute Care Hospital
- Evaluating
the Feasibility of Establishing an MRI Service that Would Compete with
Physician-Owned MRI Service
- How to
Dilute a Hospital's Dependency on a "500-pound Gorilla" Multi- specialty
Group Practice Association that Serves as the Chief Referral Source to
the Hospital as well as the Chief Competitor for Ancillary Services
- Planning
and Coordinating a Community Fund Raising Drive for a Capital Addition
to a Rural Acute Care Hospital
Paul E.
O'Flynn
- Evaluation
of Risk and Ethical Concerns that an Organ Procurement Organization
Must Address for Human Tissue Procurement Processing and
- Distribution
- Improving
the Effectiveness of a Board of Directors for an Organ Procurement Organization
- Planning
and Implementing a Fund Raising and Development Plan for an Organ Procurement
Organization
Anthony
Omojasola
- Implementing
a Billing Compliance Program in a Group Practice
- Performance
Improvement Initiative: Improving Medicaid Invoicing Process
- Public
and Private Collaboration: A Multi-agency Approach to Improving Community
Health Access
- Resource
Sharing: Creating Efficiency through an Integrated Health Care Network
Billing System
Kenneth
R. Peach
- Introducing
Scenarios in the Strategic Planning Process for a Hospital System
George
H. Perich
- Improving
Patient Food Service by Implementing the "Room Service" Concept in
an Acute Care Hospital
- Recruiting
Registered Nurses to a Community Hospital During a Labor Shortage Using
Student Stipends
Daniel
Perryman
- Customer
and Employee Satisfaction Improvement Initiatives
COL Gale
S. Pollock
Eric D.
Raffin
- Development
of a Specialized Treatment Services Program in Cardiac Surgery
- Establishment
of the First Sharing Agreement to Sell Federal Healthcare Services
David
D. Rasmussen
- Changing
from a Management Company to Independent Administrator
- Closing
a Freestanding Image Center and Incorporating Its Services in a Hospital
Department
- The First
Administrator After a Turnaround Company Leaves
Alan Ross
- Ethics
Committee
- Physician
Order Entry
Jeanetta
G. Sanders
Susan
E. Santoro
- Community
Partnerships: Planning to Meet Need
- Developing
Service Excellence in Hospital-Based Ambulatory Care Programs
- Strategic
Planning – EBusiness as a Strategic Initiative
Paul S.
Schofield
- Acquisition
of a Large Multi-Specialty Group Practice
- Introducing
a Full Risk Capitation Contract in a Hospital Setting
- The Development
of a Regional Cancer Center
Leo Serrano
- Development
and Expansion of a Hospital Based Outreach Program in a Rural Region
Including the Development of Niche Markets
- Selective
Automation in the Clinical Laboratory: Concept, Selection, Acquisition,
Implementation and Its Effects
- The Formation,
Development and Impact of an Integrated Laboratory Service in a Rural
Regional Healthcare System
F. Robert
Yates, Jr.
- A "Second
Generation Health System-Based MSO" Physician Compensation Program
- Implementation
of a Physician Capitation Payment Allocation Program within a Second
Generation Health System-Based MSO
- Physician
Group Selection and Acquisition Success Factors within a Health System-Based
Management Service Organization
Alan R.
Yordy
- A Market
Analysis for a Senior Living Program
- Antitrust
in the Restructuring of Healthcare: Provider Networks at the Crossroads
- Statistical
Analysis of Employee Attitudes Toward Compensation
Don L.
Wainwright
- Implementation
of Energy Savings Performance Contracting
CAPT Lawrence
J. Walters
- The Process
of Defining, Adopting and Implementing an E-Health Mission within a
Federal Healthcare System's Strategic and Annual Plans
Linda
E. White
- Establishment
of a Free Standing For-Profit Breast Center Joint Ventured Between Radiologists
and a Not-For-Profit Hospital
- Implementation
of a Customer Satisfaction Initiative that Centers on Increasing the
Satisfaction of Patients and their Families, Physicians and Employees
in a Not-For-Profit Hospital
David
Paul Wood
- Development
of an Award Winning Healthcare Network Web Site
- Implementing
Care and Service Lines in a Healthcare Network
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