Division of Research
American College of Healthcare Executives
One North Franklin Street, Suite 1700
Chicago, IL 60606-3529

--OR--

Call the Division of Research & Development at (312) 424-2800 and provide credit card information.

*Note: A few of these case reports are available online, in their entirety. Just click on the appropriate link to read the report.

James D. Austin, MSW

• Conversion of a Small Rural Hospital to a Critical Access Hospital

Deborah J. Bowen

• Beginning a Public Policy Program in a Healthcare Organization
• Building a More Effective Continuous Quality Improvement (CQI) in a Healthcare Organization
• Implementation of Continuous Quality Improvement (CQI) Initiatives in a Healthcare Organization

Beth M. Brown

• Development of an Employee Reward and Recognition Program
• Telephone Care Pilot Study
• The Best of Both Worlds--Two Medical Centers Integrate

CAPT Christine M. Bruzek-Kohler

• Re-Organization of Inpatient and Ambulatory Care Mental Health Services: A Multidisciplinary Team Approach

Randy Cook

• Implications of Property Acquisitions for a Hospital-Owned Medical Office Building Development Company
• Simplifying Radiology Department Equipment Upgrades through a Multi-Year Capital Budget Process

Carolyn Corbett

• Transforming the Nursing Practice Environments in a Rural, Community, Teaching Hospital

Alicia J. Costew

• Development and Implementation of a Comprehensive Stroke Program Which Significantly Impacts the Cost of Care Provided

Barry Eisenberg

• Development of a Capitated System for Reimbursing Physicians under a Professional Risk HMO Contract
• Development of a Reimbursement and Risk Sharing Model for a Full Risk Medicare HMO Contract

Joel Fagerstrom

• A Decision to Outsource Environmental Services or Remain Self-Operational
• Implementing a Hospital-Wide Program that Improves the Environment's Cleanliness, Safety, and Infection Rate

Kathleen Finn

• Improving Participation in a Women's Healthcare Executive Network

Alfonso W. Gatmaitan

• Consolidation of Hospital-Based and Public Health Functions through Collaboration
• Creation of a Small, Rural Physician-Hospital Organization
• Redefining a Hospital's Mission and Vision during a Crisis State

John H. Greer

• The Development of a Corporate Compliance Program in a Community Hospital

Sr. Loretta Marie Hall, SSM

• Clinical Diversity: The Dilemma in Credentialing Advanced Practice Nurses as Independent Practitioners
• Governance for the 21^st Century: An Imperative for Change

Leslie J. Hahn, RN

• Developing a Physician Profiling and Benchmarking Program
• Implementation of a Case Management Program

Scott A. Haraty

• Finding Consult Software for Implementation in a Managed Care Program
• Improving the Use of an Integrated Information System: The Composite Health Care System

Calvin A. Hiner

• Building Effective Relationships with Community Leaders: A Community Health Forum

A. David Jimenez

• Resuscitating a Heart Program

LCDR Ronald A. Juras

• Developing and Establishing an Equipment Redistribution and Disposal Plan During the Downsizing and Closure Process at a Military Medical Center

Bonnie Keyser

• Developing a Board of Directors to Establish and Operate a Shelter for Battered Women

Charles J. Lauer

• Taking Back the Primary Care Mission: Closing a PRIMUS Clinic

William E. Lindsey, Jr.

• Development of an Occupational Health Center On-site in an Industrial Park

William H. Lovell, Jr., CPA

• Developing and Implementing an Activity Based Cost Accounting System in the Clinical Laboratory of an 84-Bed Community Hospital
• Team Building for Management Success

Alan McMillin

• Development of an Obstetric Primary Care Clinic for Patients in the Medicaid Program

MAJ. John F. Merkle, M.B.A., M.H.A., CHE

• Computer Simulation: A Methodology to Improve the Efficiency in the Brooke Army Medical Center Family Care Clinic

Dennis C. Miller

• Developing and Ambulatory Based On-Site Cancer Center

Maj David H. Montplaisir, Jr.

• Enhancing the Quality of Code III Trauma: A Cooperative Agreement Between the Military Hospitals and the County Hospital District

Margaret Mortensen

• Development of an Outpatient Disease Management Program for Health Failure Patients
• Establishment of a Cardiac Transport Service
• Planned Improvement of the Cardiology Patient Placement Process

LCDR Joseph S. Myers, Jr.

• Establishing Primary Care Teams in a Managed Care Environment
• Instituting a Centralized Appointment Center in Support of an Ambulatory Care Clinic
• Marketing the Department of Defense's Managed Care Program at an Ambulatory Clinic
• Medical Support to the Annual U.S. Marine Corps Marathon

George F. Naylor, III

• Care 1^st: FASTer, FRIENDLIer, SerVICE
• One Call Scheduling
• Physician Recruiting to an Underserved 'Rural' Area: J-1 Process
• Team Approach to Case Management

CDR William C. Perry, III

• Establishing a Teleradiology Capability in the Pacific: A Strategic Telemedicine Initiative
• Proposal to Develop a New Patient Tracking Database to Improve Case Management in the Pacific

Mark M. Prussian

• Lesson Learned from Primary Care Physician Practice Management Companies and How Certain Fundamental Aspects of the PPMC Model Can Be Implemented into Integrated Delivery Systems
• Maintaining Patient Relations and Patient Retention in Medical Group Practices When Physician Employment Turnover Appears Excessive

Laura J. Redoutey

• Expanding the Perspective Authority for Advanced-Training Nurses: Implications for Michigan's Hospitals and Health Systems

Janie Sinacore-Jaberg, RN

• Division Reorganization and How It Can Lead to Improved Team Morale and Physician Satisfaction

Bernardette Snowden

• Development of a Quality Assurance Program that Creates a Quality Management Policy for Physician Hospital Organization (IPHO)
• Implementation of a Goal Directed Variable Compensation Package/Program for a PHO Executive that Includes Survey Results from Organizational Stakeholders, Financial Performance and Measures of Outcomes Established

Richard Sutton

• Implementing the Barcode system for Community Hospital "A"

Deborah Sweetland

• Creation of a Local Healthcare Executive Group
• Enhancing the Public Image of a Small Town Community Hospital

Charles P. Swisher

• Fundraising: The Hospital Golf Tournament
• Shaping the Future of Integrated Healthcare Delivery and Financing Systems: Acquisition of a Major Health Insurer

Scott Thoreson

• A Rural Hospital and Clinic's Process in Seeking a Health System Affiliation
• Outsourcing the Dietary Department of a Rural Hospital

Samuel S. Thrower

• Development and Implementation of a High-Level Financial Policy for Multi-Hospital System
• Establishing a Proactive Self-Pay Collection Program for Patient Access Services
• Implementing a Hospital Inpatient Courtesy Discharge Program
• Implementing an Employee Recognition and Reward Program for Patient Financial Services

Paul Troiano

• Automating the Medication Distribution Process

Henry R. Veldman

• Financial Clearance Gets in Way of Spinal Cord Rehab
• Reputation for Quality vs. Rapid Growth Halts Marketing

Bernard A. Wheatley

• Assessment of a Not-for-Profit Community Medical Center's Contribution Towards Better Health in the Community
• The Decision and Approval Process for the Expansion of Existing Adult Cardiac Catheterization Services at a Medium Not-for-Profit Community Medical Center
• The Final Disposition—A Comprehensive Attempt to Assess the Future of an
• Alcohol/Drug Treatment Center for a Not-for-Profit Community Medical Center