Job Center

Job Opportunities at ACHE

July 31, 2014


Senior Editor, Health Administration Press

The Opportunity

This position is responsible for working with authors, instructors, vendors, and freelance staff to produce books and instructor resources that meet the needs of today's higher education.

The essential job functions listed below represent the primary duties and responsibilities of this job and in no way states or implies that these are the only duties to be performed by the employee occupying the position. Other duties and responsibilities within the scope of this job may be assigned to the employee. Employees will be required to follow all instructions and to perform all duties requested by their supervisor; subject to reasonable accommodations and within the scope of the position. Percentages allocated to job functions are subject to change at the supervisor's discretion, based on the strategic and operational needs of the organization.

Essential Job Functions

I. Project Management Responsibilities (Books)

  • Manages assigned book projects from pre-transmittal to final publication.
  • Edits book manuscripts to strengthen quality, accuracy, structure, and voice while considering the interests of the author, readers and reviewers.
  • Maintains contact with authors throughout the editorial/production process to define expectations, gather information, and provide project updates.

II. Project Management Responsibilities (Instructor Resources)

  • Edits and produces instructor resources in a timely manner and within budget constraints.
  • Engages with instructors and students to enhance current instructor resources and to create new, innovative ones with functionality and appearance that meet the needs of today's higher education.
  • Makes recommendations to authors about their book's instructor resources, based on perceived strengths and weaknesses of the competition.

Core Qualifications

The core qualifications listed represent the minimum education, experience, knowledge, skills, and abilities to successfully perform the essential job functions with or without reasonable accommodations.

  • Bachelor's degree in Journalism, English, or related field. Masters preferred.
  • Minimum of three (5) years of experience in editing and project management.
  • Book publishing experience preferred.
  • Exceptional editing and writing skills.
  • Professional experience in developing and uploading content onto major online learning systems (e.g., Blackboard).
  • Knowledge of higher education preferred.
  • Must be computer proficient and skilled at converting content into various formats.
  • Must have strong organization and project management skills.
  • Must have strong interpersonal skills and customer service orientation.
  • Must have strong team orientation.
  • Must have strong written and verbal communication skills.

Program Specialist, Professional Development

The Opportunity

The purpose of this job is to serve ACHE's Affiliates, Customers, and Co-Workers and the Division of Professional Development.

Essential Job Functions

This position works with the Associate Director, Professional Development to develop and deliver new educational program content, identify faculty and refine existing programs. The Program Specialist coordinates data collection and analyzes affiliate survey data and educational evaluations. In addition, this position manages marketing and delivery functions, oversees Chapter education programs and collaborates with faculty, partners and vendors to ensure quality programming and customer satisfaction.

Job Function

I. Program Development and Delivery of ACHe-Learning

  • Oversees the logistics, development and delivery of ACHe-learning including online seminars and webinars.
  • Determines material needs for Webinars and On-Line programs and creates production calendar. Initiates requisitions of materials to printer, proofreads manuals, expedites shipping, sends seminar emails, confirms deliveries, and ensures material needs or changes are accommodated throughout events.
  • Collaborates with other members of the division and MIS to develop and deliver new webinars, online seminars.

II. Project Management and Materials Management

  • Serves as project manager, executing the production and dissemination of all Congress program materials. Communicates with Congress faculty on the development of their materials, including production deadlines. Proofreads and sets up all manuals and handouts for printing and uploading online.
  • Manages the evaluation process for Cluster Seminars and Congress programs.
  • Collaborates with Program Assistant to synopsize numerical data and participant comments for monthly presentation to the Division.

III. Promotion Activities

  • Participates in the analysis of market trends to benchmark against other healthcare educational program offerings in order to differentiate and promote ACHE in the marketplace.
  • Participates in developing and updating marketing and promotional plans for educational programs and the analysis of the effectiveness of each program in conjunction with DoCM.

Knowledge and Skill Requirements

  • Bachelors degree, in healthcare management, education, business or related field.
  • Minimum three years of post-baccalaureate relevant experience in the healthcare, training/development or adult education preferred.
  • Informed about issues facing healthcare executives and trends within the healthcare industry.
  • Must be well organized, detail oriented.
  • Strong written and verbal communication skills; able to communicate knowledge and concepts clearly and diplomatically.
  • Must be computer literate.
  • Must show and take initiative.
  • Ability to analyze uncertain situations and make decisions.
  • Ability to memorize a wide variety of information.

Other Requirements

  • Must possess sound judgment, discretion, and a high degree of professionalism.
  • Must have regular and predictable attendance.
  • Ability to multi-task.
  • Must have strong team and customer service orientation.
  • Ability to travel.

Operations Coordinator, Member Services

Job Summary

This position assists the Assistant Director of Member Services in implementing specific membership plans and maintaining member relations support by email, phone, letters/hard copy communications and trade shows.

Essential Job Functions

The essential job functions listed below represent the primary duties and responsibilities of this job and in no way states or implies that these are the only duties to be performed by the employee occupying the position. Other duties and responsibilities within the scope of this job may be assigned to the employee. Employees will be required to follow all instructions and to perform all duties requested by their supervisor; subject to reasonable accommodations and within the scope of the position. Percentages allocated to job functions are subject to change at the supervisor's discretion, based on the strategic and operational needs of the organization.

I. General Operations Activities

  • Coordinates the operations of direct mail and email communications; writes basic email messages to members and prospects; interfaces with the appropriate divisions to implement their dissemination.
  • Serves as a liaison to Customer Service Center staff on DoMS' marketing initiatives and strategy. Ensures that the Assistant Director is informed on any Customer Service staff concerns related to marketing communications.
  • Ensures timely payment of invoices to printing and mailing vendors through project log tracking and check requests. Maintains contact with vendors to ensure deadlines are met and that all information is accurately exchanged.

II. Student Activities

  • Creates and implements the Student Scholarship program including overseeing logistical details with the application process and promotional development. With the assistance of the Assistant Director, coordinates with the internal scholarship committee to select the winners.
  • Produces promotional communications to Student Associates encouraging their conversion to full Member status and works with the Assistant Director to update the annual Student Associate Marketing Plan.
  • Provides support to Student Associates related to their various questions and inquiries.

III. Recertification and Fellow Applicant Activities

  • Updates and implements Fellow Recertification Marketing Plan with the direction of the Assistant Director to encourage Fellows to recertify by Dec. 31 in their recertification year.
  • Develops targeted promotional recertification communications based on requirements and is responsible for fielding related questions from recertification candidates.
  • Coordinates with MIS and DoCM to ensure accurate messaging for recertification and Fellow applicants on the My ACHE area of ache.org, including the Fellow tracking tool.

IV. Postgraduate Fellowship Activities

  • Assists the Vice President in implementing the postgraduate fellowship marketing plan and tactical plan.
  • Produces and disseminates promotional messages by market segment.
  • Acts as liaison with the Division of Communications and Marketing to develop and maintain the postgraduate fellowship resources on ache.org.

V. Data Collection and Internet Activities

  • Collaborates with Systems Specialist to collect and analyze data as a basis for recommendations for process improvement.
  • Leads the Member Services Internet Activities such as writing quarterly updates for DoCM and working with MIS to implement changes.

VI. Trade Show Operations

  • Completes pre-show and post show marketing forms and acts as liaison with trade show association – including collecting and submitting membership materials to exhibitor.
  • Completes forms for booth setup, logistics, registrations and other operational tasks related to trade shows, including the Member Services Booth at the Congress on Healthcare Leadership.

Core Qualifications

The core qualifications listed represent the minimum education, experience, knowledge, skills, and abilities to successfully perform the essential job functions with or without reasonable accommodations.

  • Bachelor's degree in English, communications, healthcare management, business administration or related field.
  • Must have strong customer service orientation.
  • Minimum of two years in communications, customer service, association management or healthcare management.
  • Must have excellent writing skills.
  • Must be well organized and detail-oriented.
  • Must have strong verbal communication skills; able to communicate knowledge and concepts clearly and diplomatically.
  • Must have strong computer skills including Microsoft Office
  • Must have a strong team orientation.
  • Must be a self-starter.

Other Requirements

  • Must possess sound judgment, discretion, and a high degree of professionalism.
  • Must have regular and predictable attendance.
  • Must take initiative.
  • Ability to memorize a wide variety and type of information.
  • Ability to travel.

Editor-In-Chief & Content Manager, Communications and Marketing

The Opportunity

The purpose of this job is to serve our members, customers and co-workers by guiding the development, use and management of high-quality, high-value print and digital content across multiple platforms and formats. These include Healthcare Executive, a variety of other print and electronic publications, e-marketing, social media and the web. This individual will also oversee development and distribution of ACHE communications and lead preparation of scripts and other materials for the annual Congress on Healthcare Leadership.

Essential Job Functions

I. Healthcare Executive

  • Serves as editor-in-chief of Healthcare Executive, developing the editorial calendar. Plans and manages the content of each bimonthly issue of Healthcare Executive. Cultivates sources for articles and columns, assigns responsibility for writing each article/column, reviews copy, and ensures appropriate approvals.
  • In cooperation with the creative director, coordinates and oversees design, layout, proofing, imposition, printing and digital edition production for each issue. Researches, writes and edits feature copy, columns and other writing assignments as needed.
  • Provides promotional copy to the agency representing Healthcare Executive advertising sales, ensuring that the promotional strategy for each issue is effective.
  • Supports the publisher in overseeing the work of the agency and in producing the annual media kit. Assists in developing advertising and reader surveys for Healthcare Executive.
  • Manages freelance writers contributing to Healthcare Executive and other publications.
  • Prepares and oversees the budget for Healthcare Executive.

II. Editorial Projects

  • Plans and supervises content development for and publication of various newsletters, the ACHE Annual Report and Reference Guide and the annual Resource Guide.
  • Oversees the production of various materials for the Congress on Healthcare Leadership, including the Congress program, Congress News, news releases, citations, scripts and other components and assists in compiling content and ensuring accuracy of the Congress app.
  • Executes and oversees special writing projects for the Executive Office, including articles, letters and presentationsas appropriate.
  • Oversees the editorial content and quality of a wide range of communications to members, such as membership letter campaigns and dues billing materials.

III. ache.org

  • Oversees web strategy and content development for ache.org to ensure strategic goals for the website and ACHE are being met.
  • Oversees web content maintenance, ensuring a system is in place to keep content accurate and current.
  • Monitors website analytics to help inform web strategy.

IV. Social Media

  • Oversees development and implementation of social media content calendar for Facebook, Twitter, LinkedIn and YouTube that engages ACHE members/customers and achieves organizational strategies.
  • Oversees social media monitoring to ensure accordance with ACHE policies and optimize engagement.

V. Management & Supervisory Activities

  • Assigns and tracks projects to ensure deadlines are met and accomplished within budget. Assigns editorial staff to work on projects or work teams with other divisions.
  • Schedules, directs, reviews and accepts responsibility for the work of editorial staff, including initiating or recommending all personnel actions affecting these employees.
  • Modifies division work assignments to adjust for changing workloads and priorities, as well as to provide growth opportunities for staff.

Core Qualifications

  • Bachelor's degree in English, journalism, or related field; Master's degree preferred.
  • Requires a minimum of five (5) years' magazine experience including progressive experience writing and editing a variety of materials. Editor-in-Chief, print or broadcast journalist experience preferred.
  • Requires exceptional written and verbal communication skills.
  • Requires digital content expertise required.
  • Minimum of five years' experience managing multiple direct reports and overseeing team and individual deadlines preferred.
  • Should be well versed in the current issues facing healthcare leaders and the individuals and organizations that are providing solutions.
  • Proficiency with social media platforms and experience in developing and executing social media strategy preferred.
  • Proven project management skills with the ability to lead project work teams.
  • Strong interpersonal skills.
  • Works well under pressure/deadline.
  • Requires proficiency with Microsoft Office Suite programs (i.e., Word, Excel, and PowerPoint).
  • Must have strong customer service orientation.
  • Must have strong team orientation.
  • Must have good time management and organizational skills.

While the above-listed criteria are those considered the minimum qualifications for an ideal candidate for the position, ACHE reserves the right to deviate from these criteria in special circumstances. As such, if you believe that you are qualified for the position despite not meeting all of the above-listed criteria, you should contact Human Resources.


To apply, please fax or send a resume indicating position of interest to: 

Larry L. Robertson, Director of Human Resources
American College of Healthcare Executives 
One North Franklin Street, Suite 1700 
Chicago, IL 60606 
Phone: (312) 424-9341
Fax:(312) 424-0023
Email: talent@ache.org

EOE M/F/D/V


The American College of Healthcare Executives (ACHE) is an international professional society of more than 40,000 healthcare executives who lead hospitals, healthcare systems and other healthcare organizations. ACHE offers its prestigious FACHE® credential, signifying board certification in healthcare management. ACHE's established network of more than 80 chapters provides access to networking, education and career development at the local level. The Foundation of ACHE was established to further advance healthcare management excellence through education and research. It is known for its educational programs—including the annual Congress on Healthcare Leadership, which draws more than 4,000 participants—and groundbreaking research.

Vision
To be the premier professional society for healthcare executives dedicated to

Mission
To advance our members and healthcare managmement excellence.

Programs, Products, and Services

  • Educational Programs: ACHE produces more than 40 educational offerings on today’s most pertinent issues in healthcare management. These programs are offered in the form of seminars, conferences, online programs, audio conferences, and on-location programs. ACHE’s largest educational event is the annual Congress on Healthcare Management—the premier educational and networking event for healthcare executives.
  • Publications: ACHE is committed to providing high-quality publications on all aspects of healthcare management. The Journal of Healthcare Management, as well as other journals and books from its publishing division, Health Administration Press, keep healthcare executives up-to-date on the latest healthcare issues, challenges, and opportunities to help advance their careers and assist their organizations in maintaining a leading edge. ACHE also publishes a bimonthly magazine, Healthcare Executive, and monographs of research efforts providing insight into the latest trends occurring in the healthcare field.
  • Career Management Resources: ACHE’s Healthcare Executive Career Resource Center offers comprehensive career services, including leadership assessment tools, career development programs and resources, and personalized career planning assistance. ACHE also offers an online job and resume bank for its members.
  • Credentialing Programs: Membership in ACHE translates into a commitment to the highest standards in the profession of healthcare management and advancing excellence in healthcare delivery. Earning the distinction of board certification in healthcare management as a Fellow of the American College of Healthcare Executives (FACHE®) demonstrates your professionalism, ethical decision making, competence, leadership and commitment to lifelong learning. Learn more about the complete requirements and apply at ache.org/FACHE.

ACHE Divisions

  • Communications & Marketing
  • Executive Office
  • Finance and Administration
  • Health Administration Press
  • Management Information Systems
  • Member Services
  • Professional Development
  • Regional Services

Standards of Excellence for Staff
Staff are committed to creating and maintaining a culture of service. We strive to exceed the expectations of our members and co-workers by embracing the following standards of excellence.

Quality: 
We do our work right the first time and continually look for ways to improve.

Integrity: 
We perform our jobs in an ethical manner through our decisions, practices and behaviors.

Inclusion:
We maintain a diverse culture that respects the skills, viewpoints, characteristics, experiences and backgrounds of our members and co-workers.

Responsibility:
We hold ourselves accountable and take ownership of our work and behavior.

Timeliness:
We promptly respond to our members and co-workers while meeting all deadlines.

Professionalism: 
We demonstrate behavior that reflects well on the organization through our actions, appearance and attitude.

Teamwork: 
We collaborate to get the job done and to bring out the best in each other and the organization.

Innovation: 
We search for better ways to anticipate and respond to our members’ and co-workers’ needs, add value and create new opportunities.

Fiscal Responsibility: 
We manage our resources wisely and efficiently.

Professional Development:
We enhance our knowledge and skills while supporting our co-workers’ development efforts.

Commitment to these standards of excellence enhances service to our members, improves productivity, unifies the staff and promotes individual growth.

Commitment to Diversity
As a co-founder of the Institute for Diversity in Health Management, ACHE has demonstrated its commitment to workplace diversity. The Institute works to increase the number of diverse professionals in health services administration and to improve opportunities for professionals already in the healthcare field. ACHE also exhibits a commitment to diversity through its Statement on Diversity, publications, educational programs, research and recruiting efforts. In addition, ACHE sponsors a Diversity Summer Internship and conducts ongoing diversity programming and events for staff.

Location
ACHE is located in downtown Chicago, Ill. (the Loop), and is within walking distance of all forms of public transportation.

Working Environment
ACHE offers a stable, professional work environment and beautiful offices in Chicago’s Loop. Employees have access to the latest technology and are given all the resources necessary to perform their jobs. The normal workweek is 37.5 hours, Monday through Friday, on flexible time shifts between the hours of 8:00 a.m. and 5:00 p.m.

Size of Staff: 102

Benefits
ACHE offers the following types of benefits to all full-time employees:

  • Choice of two types of health and dental insurance plans
  • Paid Time Off (PTO) that combines all time off, whether it is for vacation, personal time, a doctor’s appointment, family emergency, bereavement leave, or an occasional illness (New employees accrue 18 days per year.)
  • 10 holidays each year
  • Term life insurance coverage
  • Short- and long-term disability insurance
  • 401(k) plan and retirement contribution
  • Staff Incentive Compensation Plan
  • Employee Referral Program
  • Adoption assistance
  • Professional Development Award
  • Service Award
  • Employee Achievement Award
  • Business travel accident insurance
  • Employee Assistance Program

Professional Development Opportunities

  • Tuition Assistance: ACHE offers tuition reimbursement to a maximum of $5,250 per calendar year for courses leading to a baccalaureate or advanced degree. Employees are eligible after 6 months of continuous service.
  • Professional Development: ACHE encourages employees to enroll in special courses of study, such as seminars and workshops that will enhance their job performance. ACHE also provides internal staff development opportunities on an ongoing basis.