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I wanted to hear about other customer service initiatives that have been implemented to improve  overall patient experience.  Can you tell me what tools you have implemented, tracking mechanisms, and what you have specifically done to address employee buy in.

Thanks

I was recently put in charge of implementing a customer service initiative as well.  Therefore, I would also be interested in learning how other hospitals have initiated, measured, and tracked their customer services programs.

AMiller, if you have received any response would you please share it with me?  If you would like, you can email me at nbrinza@bethanymethodist.org  Likewise, if I receive any additional information I would be more than happy to share it with you.

Nathan